Housekeeping Supervisor

TPG Hotels and Resorts

Youngstown (OH)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan

Paid Time Off and Holidays

Hotel Discounts

Job summary

A leading hotel management company is seeking a Housekeeping Supervisor in Youngstown, Ohio. This role involves supervising housekeeping staff and ensuring cleanliness and guest satisfaction according to hotel standards. Ideal candidates will have a high school diploma and experience in hospitality management. The position offers comprehensive benefits including health insurance, retirement plans, and hotel discounts.

Qualifications

Familiarity with hospitality industry practices preferred.
Ability to operate computers and office equipment.

Responsibilities

Supervise daily cleaning operations and staff.
Conduct training sessions for housekeeping staff.
Inspect guest rooms and common areas for cleanliness.
Handle guest complaints related to housekeeping.

Skills

Housekeeping principles and practices

Team supervision

Customer service

Safety protocols

Education

High school diploma, hospitality management preferred

Job description

Job Overview

The Housekeeping Supervisor is responsible for daily supervision of the housekeeping staff, quality service, guest satisfaction and safety. Supervises daily cleaning operation and assists in administration of housekeeping services in safe and efficient compliance with policies and procedures and brand standards. The Housekeeping Supervisor ensures that guest rooms, public areas, and other spaces are clean, well‑maintained, and meet the hotel’s cleanliness and hygiene standards.

What You’ll Be Doing

Assist in hiring, training, and supervising housekeeping staff, including room attendants, housekeepers, and janitors.
Develop work schedules and assign tasks to ensure adequate coverage and efficiency.
Conduct regular training sessions for housekeeping staff on cleaning techniques, safety protocols, and customer service.
Provide feedback to staff as needed on work performance.
Address any employee issues or conflicts that may arise.
Inspect guest rooms and common areas to ensure cleanliness and adherence to hotel standards.
Identify and address maintenance and repair needs within guest rooms and public spaces.
Monitor the use of cleaning supplies and equipment to maintain cost efficiency.
Handle guest complaints or concerns related to housekeeping services and resolve them promptly.
Enforce safety protocols and ensure that staff members use personal protective equipment (PPE) when necessary.
Comply with health and safety regulations and ensure that the hotel maintains cleanliness and hygiene standards to meet legal requirements.
Collaborate with other hotel departments, such as front desk and maintenance, to coordinate guest services and maintenance requests.
Communicate with the hotel management team to provide updates on housekeeping operations and address any issues or concerns.

What You Bring

High school education; schooling in hospitality management, business, or related experience preferred.
Familiarity with hospitality industry practices highly preferred.
Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
Ability to operate a computer, phone, and other office equipment.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits