Rooms Reservations Coordinator

White Lodging; Austin (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

White Lodging at JW Marriott Austin seeks a Rooms Controller to coordinate group reservations, guest requests, and rooming lists, ensuring exceptional guest service. You will support Front Desk leaders, work with Sales on group handling, and coordinate VIP arrivals with Housekeeping.

The role emphasizes accurate room blocking, Express Check-ins, and effective communication to maintain guest satisfaction and smooth operations.

Qualifications

• No formal degree required.
• Proficiency with hotel PMS and reservation systems.

Responsibilities

• Coordinate group reservations and rooming lists.
• Process guest requests and VIP handling.
• Set up and finalize room blocking.
• Prepare Express Check-ins and accurate check-in/out procedures.
• Ensure security and confidentiality of guest information.
• Collaborate with Sales and Housekeeping on group needs.

Skills

Job Knowledge

Quality of Work

Guest Focus

Reliability

Teamwork

Flexibility

Organization Skills

Problem Solving

Communication

Adaptability

Initiative

Tools

PMS

MARSHA

Passkey

Delphi

MS Office

Job description

White Lodging at JW Marriott Austin seeks a Rooms Controller to coordinate group reservations, guest requests, and rooming lists, ensuring exceptional guest service. You will support Front Desk leaders, work with Sales on group handling, and coordinate VIP arrivals with Housekeeping.

The role emphasizes accurate room blocking, Express Check-ins, and effective communication to maintain guest satisfaction and smooth operations.