Rooms Operations Lead — Guest Experience

Nobu Hotel Chicago; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

Nobu Hotel Chicago is seeking a dedicated hospitality professional to manage front desk and housekeeping coordination, ensuring seamless guest experiences.

You will supervise staff, resolve guest concerns, monitor cleanliness and safety, and collaborate with departments to uphold service standards.

The role requires adaptability to varying shift patterns, attention to VIP arrangements, and strict adherence to hotel policies.

Responsibilities

• Supervise and train Front Desk and Housekeeping staff.
• Resolve guest complaints promptly to ensure satisfaction.
• Monitor room status, housekeeping, and VIP guest arrangements.
• Coordinate breaks and daily duties for Front Office and Housekeeping teams.
• Ensure adherence to cash handling, policies, and safety procedures.

Job description

Nobu Hotel Chicago is seeking a dedicated hospitality professional to manage front desk and housekeeping coordination, ensuring seamless guest experiences.

You will supervise staff, resolve guest concerns, monitor cleanliness and safety, and collaborate with departments to uphold service standards.

The role requires adaptability to varying shift patterns, attention to VIP arrangements, and strict adherence to hotel policies.