Hotel Housekeeping Supervisor — Lead Rooms & Public Spaces

ADP, Inc.; Chicago (IL); On-site; USD 54,000 - 57,000; Full time

Job summary

Maverick Hotels and Restaurants in Chicago is seeking a Housekeeping Supervisor to manage the housekeeping, public spaces and laundry teams. The role requires leadership over staff, coordination with front desk, and ensuring guest rooms meet Curio-style standards.

Salary is hourly, with shifts including weekends and holidays. The ideal candidate demonstrates hospitality excellence, strong communication, and the ability to train and coach a diverse team.

Qualifications

• One year in a supervisory or management housekeeping position required.
• High school diploma or GED required.
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
• Ability to communicate effectively.
• Strong organizational skills, critical thinking, problem solver.
• Able to work a variable schedule, including weekends and holidays.
• Past experience in dealing directly with the public and basic customer service knowledge.
• Must be fluent in oral and written English.

Responsibilities

• Assist with development and training of housekeeping staff on guest service and maintaining standards.
• Communicate with the Housekeeping Manager on guest and employee concerns & challenges.
• Assist team with training, supplies and support to provide quality guest rooms and public areas.
• Performs all shift checklist responsibilities and reporting requirements.
• Maintains keys and access control.
• Completes maintenance work orders and follows up.
• Inspects guestrooms for cleanliness per procedures.
• Maintains status reports for guest rooms and communicates effectively.
• Follows all guest room procedures including Do Not Disturb protocols.
• Participates in housekeeping’s deep cleaning or preventive maintenance.
• Participates in meetings and training; supervises housekeeping and laundry staff.
• Runs all Housekeeping Reports and monitors safety standards.
• Coordinates room availability with Front Office.
• Provides coaching and feedback to achieve performance objectives.

Skills

Supervisory experience

Customer service

Communication skills

Organization

Flexibility

English proficiency

Education

High school diploma or GED

Job description

Maverick Hotels and Restaurants in Chicago is seeking a Housekeeping Supervisor to manage the housekeeping, public spaces and laundry teams. The role requires leadership over staff, coordination with front desk, and ensuring guest rooms meet Curio-style standards.

Salary is hourly, with shifts including weekends and holidays. The ideal candidate demonstrates hospitality excellence, strong communication, and the ability to train and coach a diverse team.