Guest Rooms Operations Manager

Nobu Hospitality; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Job summary

Nobu Hotel Chicago in Chicago, IL is seeking a Rooms Assistant Manager to oversee front desk operations, guest services and VIP accommodations. The role requires supervising staff, ensuring room availability, billing assistance, and maintaining standards across housekeeping and front office to exceed guest expectations.

Salary range $55,000.00–$65,000.00 annually; full-time, on-site position with varied shifts in a luxury hospitality environment.

Qualifications

• Maintain knowledge of hotel features, rates, packages and promotions.
• Anticipate guests' needs and respond promptly.
• Resolve guest complaints in a timely manner to ensure satisfaction.
• Supervise staff performance, attendance, and conduct.

Responsibilities

• Maintain knowledge of rates, packages, promotions, house counts, and VIP guests.
• Coordinate shifts, breaks, and daily duties for Front Office/Housekeeping teams.
• Assist with complex billing or reservation issues and guest disputes.
• Ensure check-in/check-out standards and VIP pre-registration; greet VIPs and escort as needed.
• Attend pre-shift meetings and communicate pertinent information to the team.

Job description

Nobu Hotel Chicago in Chicago, IL is seeking a Rooms Assistant Manager to oversee front desk operations, guest services and VIP accommodations. The role requires supervising staff, ensuring room availability, billing assistance, and maintaining standards across housekeeping and front office to exceed guest expectations.

Salary range $55,000.00–$65,000.00 annually; full-time, on-site position with varied shifts in a luxury hospitality environment.