Rooms MIT: Fast-Track to Front Office Leadership

The Woodlands Resort; Northern (KY); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical and dental benefits

Vision insurance

401(k) with matching

Job summary

The Rooms Manager-in-Training program at HEI Hotels and Resorts offers a fast track for recent graduates. The MIT spends 12 months immersed in Front Office and Housekeeping, building a strong foundation for a long-term career with HEI.

Participants shadow departments, complete shifts in each area, attend leadership meetings, learn the PMS and labor tools, and engage with guests to resolve issues while upholding SOPs and attendance policies.

Qualifications

• Recent or current graduate of a hospitality program preferred.
• Flexibility to relocate for placement after completion of the MIT program.
• Effective verbal and written communication skills.

Responsibilities

• Shadow both Front Office and Housekeeping at the assigned hotel.
• Complete shifts in each position within Front Office and Housekeeping.
• Attend department and leadership meetings at the hotel.
• Become proficient with the PMS and other Front Office systems.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and resolve issues to maintain satisfaction.
• Ensure compliance with Room SOPs and attendance rules.

Skills

Verbal communication

Written communication

Relocation flexibility

Education

Hospitality program graduate

Job description

The Rooms Manager-in-Training program at HEI Hotels and Resorts offers a fast track for recent graduates. The MIT spends 12 months immersed in Front Office and Housekeeping, building a strong foundation for a long-term career with HEI.

Participants shadow departments, complete shifts in each area, attend leadership meetings, learn the PMS and labor tools, and engage with guests to resolve issues while upholding SOPs and attendance policies.