Rooms Manager

Omni Hotels & Resorts; Washington (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

Omni Hotels & Resorts is looking for an experienced individual to oversee housekeeping, laundry, and front office operations at Omni Mount Washington Resort in New Hampshire. The ideal candidate will have 3-4 years of relevant experience, including 2+ years in a supervisory role. Responsibilities include staff training, managing supplies, and ensuring guest satisfaction. The position requires flexibility in working hours, including nights and weekends. Join a company that values service excellence and growth opportunities for its associates.

Qualifications

• Three to four years of experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience.
• Knowledge of Opera, Kronos, and Alice is preferred.
• Ability to stand, walk for an extended period, and lift up to 50 lbs.
• Must be available for flexible hours including nights, weekends, and holidays.

Responsibilities

• Ensure all housekeeping, laundry, and front office operations run smoothly.
• Conduct staff meetings and assist with training.
• Supervise laundry operations and manage supply inventories.
• Handle guest complaints effectively.

Skills

Supervisory skills

Guest services

Knowledge of hotel systems (Opera, Kronos, Alice)

Strong communication skills

Job description

Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Overview

To ensure that all Housekeeping, Laundry, and/or Front Office areas are operating efficiently. Work closely with the other Rooms Managers to ensure the business needs of the resort are met.

Responsibilities

Overall

• Attend and assist with the Monthly department meetings.
• Sign off on payroll, ensuring all coding is accurate, PTO sheets turned in, manual time sheets turned in and detail reports are signed and turned in.
• Assist with scheduling for the department.
• Cover supervisor duties as needed.
• Continued training of associates as needed.
• Assist in performing monthly 1-on-1 staff meetings.
• Facilitate evening department stand up meetings with the evening associates.
• Assist in the interviewing and hiring process
• Perform Coaching and Counseling of staff as needed.
• Displays a positive, upbeat and professional demeanor with all guests and associates
• Assist with all supply inventories.
• Maintain property to Omni standards
• Responds quickly and urgently to all guest requests
• Conducts Moments of Service success checklists on a daily/weekly basis
• Ensure all Safety Policies and Procedures are followed and adhered to.
• Attends weekly forecast and operations meeting

Housekeeping

• Primary focus on public area cleanliness and turndown service.
• Manage the Supervisors and all daily operations of the team.
• Daily Medallia Board is posted and Shared with Associates.
• Manage the 100 point inspection process.
• Monitor Medallia guest room cleanliness scores.
• Conducts guestroom inspection checklist on daily/weekly basis
• Conducts Rooms control to update personal preference profiles
• Conducts inspections of stayover service and turndown service
• Conducts inspections of public areas
• Works with lobby attendants to maximize efficiency and quality of work.

Laundry

• Turns on/checks for on status of the iron and makes sure it is in good operations condition (wax, etc.)
• Checks all washing machines and dryers to ensure they are in good working condition.
• Assign all Laundry associates to their stations when they check-in for the day
• Keeps count and records of all items processed.
• Personally supervises the spotting and washing of all stained linens/terry.
• Recommends linen to be converted to rags when necessary.
• Fills in a station with connective action if a Laundry associate is absent.
• Oversees the delivery of linens to Food & Beverage and guestroom floors.
• Responsible for the correct folding of all items. Sets priorities for the linen runners in loading and delivery to floors.
• Inspects all linen before it leaves the Laundry.
• Responsible for Laundry associate morale, absenteeism and daily production.
• Responsible for proper station rotation during the day.
• Responsible for communication with Housekeeping Assistant, Room Service Manager, Restaurant Manager, Convention Service Manager for all daily specials and weekly/monthly requirements.
• Responsible for all monthly linen inventories
• Responsible for daily/weekly/monthly payroll, chemical and assorted operating costs.
• Before leaving each day, make sure all areas are clean, safe, and hazard free and linen is covered and everything is securely locked.

Front Office

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continually train Front Desk associates.
• Communicate with department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Complete Moment of Service Audits
• Adhere to all Systems & Controls of the Front Desk and appropriate areas of responsibilities.

Qualifications

• Three to Four years’ experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required.
• Knowledge of Opera, Kronos, and Alice are preferred
• Must be able to stand and walk for an extended period of time or for an entire shift
• Must be able to move, lift, carry, push, pull objects up to 50 lbs.
• Must be available to work flexible hours to include nights, weekends, and holidays.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link.

EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.