Rooms Manager

Hilton Garden Inn Starkville; Starkville (MS); Sur place; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Hotel discounts

Uniforms provided

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid PTO

401k with employer match

Food & Beverage discounts

Tuition reimbursement

Résumé du poste

Valor Hospitality Partners seeks a Director of Rooms at Hilton Garden Inn Starkville to oversee Guest Services, Housekeeping and Engineering, driving service quality and operational performance. You will manage labor and expenses to meet targets and lead a team through strategic planning.

Strong analytical, negotiation and communication skills are required, with a track record in hotel operations and guest satisfaction.

Qualifications

• Bachelor's degree in hospitality, business admin, marketing or economics preferred.
• Minimum of two years in a related or management role.
• Strong analytical and forecasting abilities.
• Excellent oral, written and presentation skills.

Responsabilités

• Direct Guest Services, Housekeeping and Engineering operations.
• Develop business and financial plans for operating departments.
• Monitor hotel performance and ensure adherence to plan.
• Forecasting and expense controls to meet budget.
• Recruit, develop and manage department leaders.
• Maintain guest relations and brand standards.
• Participate in community and industry events.

Connaissances

Hospitality management

Business administration

Marketing

Economics

Critical analysis

Negotiation

Sales procedures

Communication

Formation

Bachelor's degree in Hospitality Management or related field

Description du poste

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.POSITION PROFILEThe Director of Rooms purpose is to direct Guest Services, Housekeeping and Engineering phases of hotel daily operations, providing a superior service and product to the hotel’s guests. Ensuring a positive and safe environment for all associates as stated in the Valor Foundation document. Fiscal responsibility encompasses managing the day-to-day labor and direct expenses ensuring the hotel meets financial expectations to ownership.ESSENTIAL RESPONSIBILTIESAdhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions.Responsible for setting hotel goals, both qualitative and quantitative. Develop business and financial plans for hotel for operating departments including Guest Services, Housekeeping, and Engineering. Monitor hotel performance per plan. Devise and implement actions to ensure hotel’s performance to plan.Ensure the hotel is not placed in a position of liability by acts of negligence or poor management decisions.Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning.Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized.Ensure all Hotel Policies & Procedures are adhered to and ensure all hotel associates are accountable for compliance of these Policies & Procedures.Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and maintenance.Recruit, select and develop a qualified team of Department Leaders to understand the relationships between value, Guest Satisfaction and Associate retention in conjunction with owner returnsActively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESBachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Economics preferredA minimum of two-year experience in a related or management position.Ability to perform critical analysis and manage wide-range of information.Extensive knowledge of negotiating and sales procedures associated with the hotel industry.\\Excellent oral, written and presentation skills that properly reflect the Foundation Image.Listen effectively.Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.Communicate information and hotel services to management, staff and guests.PHYSICAL DEMANDSAbility to stand for extended periods of time.Lift, pull, push, bend, and move items to support the hotel and outletsBENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchFood and Beverage DiscountsTuition Reimbursement