Guest Services Supervisor

The Summit Hotel; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with employer match

Tuition reimbursement

Daily pay

Hotel discount program

Uniforms provided

Paid PTO

Job summary

Valor Hospitality seeks a Guest Services Supervisor to oversee front desk staff and ensure guests are serviced professionally. You will greet guests, handle inquiries and reservations, and coordinate with Engineering and Housekeeping to fulfill requests.

Ideal candidates have 3–12 months in related roles, strong computer and cash-handling skills, and a friendly, outgoing demeanor suitable for a dynamic hospitality environment in Cincinnati.

Qualifications

• HS diploma or equivalent required.
• 3–12 months experience in a related role or guest relations position.
• Excellent computer and cash handling skills.
• Ability to stand for extended periods of time; sociable, outgoing demeanor.

Responsibilities

• Assist Guest Services Manager by overseeing front desk staff.
• Greet guests warmly and handle inquiries and requests.
• Manage bookings, reservations, and check-in/check-out processes.
• Coordinate with Housekeeping and Engineering as needed.
• Ensure security procedures and safety standards are followed.

Skills

Cash handling

Customer service

Front desk

Communication

Education

High school diploma or equivalent

Job description

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.Position: Guest Services SupervisorReports To: Guest Services Manager, Rooms DirectorCOMPANY OVERVIEW:Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.POSITION PROFILE:Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.ESSENTIAL JOB FUNCTION:Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.Communicate with the Engineering Department regarding any maintenance requests from the guests.Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.Issues safety deposit boxes to guests when requested.Provide for a safe work environment by following all safety and security procedures and rules.Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.DESIRED SKILLS AND QUALIFICATIONS:Education: High school diploma or equivalent experience.Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations.Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guestsBENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchFood and Beverage DiscountsTuition Reimbursement