Rooms Manager

Lodging America at Starkville; Starkville (MS); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary Daily Pay!

Team Member Hotel Discount Program

Uniforms Provided for most positions

Health, Dental, Vision, Life Insurance

Job summary

Valor is seeking a Director of Rooms to oversee Guest Services, Housekeeping and Engineering. You will direct daily operations, ensuring a superior guest experience while maintaining fiscal responsibility for labor and expenses.

The role requires a Bachelor’s in Hospitality Management (or related) and at least two years in a management position, with strong analytical and leadership abilities to drive performance and guest satisfaction across all departments.

Qualifications

• Bachelor's Degree in Hospitality Management or related field preferred.
• Minimum of two years in a related or management role.
• Strong analytical, negotiation and sales skills in the hotel industry.
• Excellent oral, written and presentation abilities.
• Ability to delegate, manage manpower and organize complex projects.

Responsibilities

• Direct Guest Services, Housekeeping and Engineering operations.
• Set hotel goals and develop business/financial plans for operations.
• Monitor performance and take actions to meet plan.
• Oversee expense control and revenue-to-payroll ratios.
• Ensure compliance with hotel policies and safety standards.
• Develop associates through performance reviews and coaching.
• Represent hotel in community events to support brand relations.

Skills

Leadership

Operations

Guest Services

Financial acumen

Education

Bachelor's Degree in Hospitality Mgmt

Business Admin

Job description

COMPANY OVERVIEW At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

The Director of Rooms purpose is to direct Guest Services, Housekeeping and Engineering phases of hotel daily operations, providing a superior service and product to the hotel’s guests. Ensuring a positive and safe environment for all associates as stated in the Valor Foundation document. Fiscal responsibility encompasses managing the day-to-day labor and direct expenses ensuring the hotel meets financial expectations to ownership.

ESSENTIAL RESPONSIBILTIES

• Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions.
• Responsible for setting hotel goals, both qualitative and quantitative.
• Develop business and financial plans for hotel for operating departments including Guest Services, Housekeeping, and Engineering.
• Monitor hotel performance per plan.
• Devise and implement actions to ensure hotel’s performance to plan.
• Ensure the hotel is not placed in a position of liability by acts of negligence or poor management decisions.
• Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio.
• Ensure appropriate forecasting systems are utilized.
• Ensure all Hotel Policies & Procedures are adhered to and ensure all hotel associates are accountable for compliance of these Policies & Procedures.
• Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and maintenance.
• Recruit, select and develop a qualified team of Department Leaders to understand the relationships between value, Guest Satisfaction and Associate retention in conjunction with owner returns.
• Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Economics preferred
• A minimum of two-year experience in a related or management position.
• Ability to perform critical analysis and manage wide-range of information.
• Extensive knowledge of negotiating and sales procedures associated with the hotel industry.
• Excellent oral, written and presentation skills that properly reflect the Foundation Image.
• Listen effectively.
• Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.
• Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

Ability to stand for extended periods of time. Lift, pull, push, bend, and move items to support the hotel and outlets

BENEFITS PACKAGE

• Competitive Salary Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.