Operations Manager

WHM Hospitality LLC; Atlanta (GA); Presencial; USD 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Daily Pay

Hotel Discount

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Tuition Reimbursement

Food and Beverage Discounts

Resumo da oferta

Valor Hospitality seeks an Operations Manager to lead hotel departments, ensuring exceptional guest service while driving profitability. You will collaborate with department heads, plan daily operations, and supervise staffing, training, and compliance with SOPs to meet financial and service goals.

The role requires hands-on leadership, strong analysis, and the ability to forecast business weekly with the GM and Sales Manager.

Qualificações

• Bachelor's degree in Hospitality Management or related field preferred.
• Two years in a hotel management or leadership role.
• Strong analytical, written and verbal communication skills.

Responsabilidades

• Ensure each department delivers consistently high guest service and meets objectives.
• Plan and direct hotel main operations across departments including F&B, housekeeping, and engineering.
• Lead meetings with department heads to review performance and guest feedback.
• Maximize profit through SOPs, cost controls and up-selling opportunities.
• Monitor health & safety audits and drive a culture of excellence.

Conhecimentos

Critical analysis

Communication skills

Presentation skills

Leadership

Delegation

Team management

Formação académica

Bachelor's degree in Hospitality Mgmt, Business Admin, Marketing, Economics

Descrição da oferta de emprego

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.The Operations Manager supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.ESSENTIAL RESPONSIBILTIESEnsure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.Work alongside all HODs to ensure the smooth running of the day-to-day operations.Conduct regular operations meeting with all department leaders to discuss routine operational matters, departmental performance targets and guest feedback.Fill in for the General Manager in their absence and at various meetings & events.Be responsible for maximizing profit through the consistent delivery of the highest standard of service.Ensure consistent implementation and review of SOPs throughout all Departments.Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.Monitor the hotel functions book and familiarize yourself with all updates & amendments.Liaise daily with the GM and Sales Manager to forecast Hotel business on a weekly basis and plan accordingly.Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.Carry out Duty Management shifts as required.Conduct regular fire walks and Health & Safety audits.Promote a positive employee relations culture through effective communication and regular team meetings.Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESBachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Economics preferredA minimum of two-year experience in a hotel management or leadership position.Ability to perform critical analysis and manage wide-range of information.Excellent oral, written and presentation skills that properly reflect the Foundation Image.Listen effectively.Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.Communicate information and hotel services to management, staff and guests.PHYSICAL DEMANDSAbility to stand for extended periods of time.Lift, pull, push, bend, and move items to support the hotel and outletsBENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchFood and Beverage DiscountsTuition Reimbursement