Rooms Front Office - Front Office Supervisor

Omni Hotels; Charlottesville, Northern (VA, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Omni Hotels in Charlottesville, VA seeks a Front Office Supervisor to oversee check-in/check-out and ensure guests are welcomed with professionalism and courtesy.

The role supports the Director of Front Office and the Guest Services Manager in daily operations, trains new associates, and leads the desk during shifts, including nights, weekends and holidays. A strong customer-service focus and hotel front-office experience are essential.

Qualifications

• MUST HAVE PREVIOUS HOTEL FRONT OFFICE EXPERIENCE
• Must be available to work 2nd and 3rd shifts including nights, weekends and holidays
• Propensity for excellent customer service
• Cash handling experience
• Ability to stand for prolonged periods
• Overnight shift may be required
• Proficient with front desk systems and Microsoft Office

Responsibilities

• Oversee check-in and check-out processes and guest welcome experience
• Support the Director of Front Office and Guest Services Manager in daily operations
• Train new associates and ensure service standards
• Run the desk in the Assistant Manager's absence
• Coordinate with other departments to maintain smooth guest flow
• Familiarize with all hotel facilities, radio codes and emergency procedures

Skills

Customer service

Cash handling

Stand for long periods

Overnight shifts

Hotel front office experience

Shift leadership

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Overview

The Front Office Supervisor is responsible for overseeing the check-in and check-out process, ensuring each guest is welcomed with professionalism and courtesy. This position supports the Director of Front Office and the Guest Services Manager in managing daily front desk operations, maintaining high service standards and a smooth guest experience.

Responsibilities

• To be thoroughly acquainted with all check-in policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments on the Front Desk.
• Responsible for the training of new associates.
• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
• Understand and be able to perform rooms control duties.
• Broad knowledge of Epitome, Synergy and Vingcard systems.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.
• Must have the ability to lead, motivate and develop others

Qualifications

• Attain a high propensity for customer service.
• Previous cash handling experience.
• Ability to stand for prolonged periods of time.
• May require working overnight shift.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
• MUST HAVE PREVIOUS HOTEL FRONT OFFICE EXPERIENCE
• Must be available to work 2nd and 3rd shifts including nights, weekends and holidays.