Guest Service Supervisor

101 - Canopy by Hilton; Dallas (TX); On-site; USD 40,000 - 48,000; Full time

Job summary

101 - Canopy by Hilton in Dallas seeks a Front Desk Supervisor to lead the front desk team, greet guests warmly, and oversee check-ins and check-outs with efficiency. You will train new hires, handle guest inquiries, stay informed on rates and promotions, and ensure accurate billing at checkout while maintaining high service standards.

This role requires 2–3 years in hospitality, a high school diploma, English fluency, and the ability to multitask in a fast-paced environment with a varied

Qualifications

• 2–3 years of progressive hotel experience are required.
• High School diploma or equivalent is required.
• College coursework in related field is helpful.
• Previous supervisory responsibility is preferred.
• Fluency in English, written and spoken, is required.
• Operational knowledge of Microsoft Office suite is expected.
• Must be able to stand for long periods.
• Able to work with little or no supervision.
• Demonstrate ability to multi-task, be detail-oriented, and solve problems.
• Must work well under pressure and with a varied schedule (evenings, nights, weekends, holidays).

Responsibilities

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Be aware of rates, packages, and promotions.
• Maintain up-to-date knowledge of property amenities and local attractions.
• Operate front desk computer systems.
• Receive, log, and distribute packages and messages as needed.
• Deliver guest items as requested.
• Know emergency procedures and assist as required.
• Help maintain productivity levels at or above budgeted standards.
• Assist in training of new hires and current associates.
• Perform other duties as required by management.

Skills

Guest service

Communication

Microsoft Office

Supervisory skills

Multitasking

Education

High School diploma

College coursework in related field

Tools

Microsoft Office

Job description

Description

Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. The Front Desk Supervisor needs set an example for the agents as well as oversee their job performance.

RESPONSIBILITIES:

• Approach all encounters with guests and associates with a smile.


• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.


• Obtain all necessary information when taking room reservations.


• Answer guest inquires about hotel service facilities and hours of operation.


• Be aware of all rates, packages, and special promotions.


• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.


• Operate Front Desk computer system.


• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.


• As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members


• Have knowledge of and assist in emergency procedures as required.


• Help maintain productivity levels at or above budgeted standards.


• Assist in training of new hires and current associates on a regular basis.


• Perform any other duty as required by management.

Requirements

QUALIFICATIONS:

• At least 2 to 3 years of progressive experience in a hotel or a related field required.


• High School diploma or equivalent required.


• College course work in related field helpful.


• Previous supervisory responsibility preferred.


• Must be fluent in English, both written and verbal


• An operational knowledge of Microsoft Office suite


• Willing and able to stand for long periods of time


• Able to work with little or no supervision


• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.


• Must work well in stressful high pressure situations.


• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays