Rooms Division Operations Manager | Guest Experience Focus

Courtyard by Marriott; Clearwater (FL); On-site; USD 59,000 - 72,000; Full time

Job summary

Peregrine Hospitality Group seeks an Operations Manager, Rooms Division to oversee Front Office and Housekeeping, ensuring top guest service and financial performance. You will lead staff, monitor standards, and implement process improvements to meet property goals.

Ideal candidates will have strong leadership, communication, and planning skills, with experience in hotel operations and labor control. This on-site role offers a competitive salary and incentive potential.

Qualifications

• Leads rooms division operations (Front Office, Housekeeping) to achieve guest satisfaction and financial goals.
• Strong communication and leadership to coach staff and manage performance.
• Proficient in budgeting, scheduling, and cost control within the rooms division.

Responsibilities

• Manage day-to-day operations within the rooms division (Front Office and Housekeeping) to ensure exceptional guest service.
• Collaborate with department managers to meet guest expectations and maximize revenues.
• Lead pre-shift briefings and communicate service opportunities to staff.

Skills

Guest service leadership

Staff supervision

Budgeting

Communication

Training

Tools

Microsoft Office

Job description

Peregrine Hospitality Group seeks an Operations Manager, Rooms Division to oversee Front Office and Housekeeping, ensuring top guest service and financial performance. You will lead staff, monitor standards, and implement process improvements to meet property goals.

Ideal candidates will have strong leadership, communication, and planning skills, with experience in hotel operations and labor control. This on-site role offers a competitive salary and incentive potential.