Rooms Division Leader | Guest Experience Champion

Snowbird Mountain Lodge & Restaurant; Robbinsville (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Indigo Road Hospitality Group is seeking a skilled Innkeeper to lead the rooms division, focusing on cleanliness and guest satisfaction while coordinating with housekeeping, maintenance, and the front desk. The role emphasizes training, mentoring, and performance feedback for the team.

The Innkeeper will oversee staffing, scheduling, quality checks, and adherence to IRHG standards, with fluency in English and Spanish considered highly desirable.

Qualifications

• Two years related experience in hotel or similar environment.
• Ability to lead and coach teams to achieve standards.
• Strong communication and guest-relations skills.
• Proficiency with MS Office tools is preferred.

Responsibilities

• Lead housekeeping oversight and ensure guest room cleanliness to IRHG standards.
• Coordinate with housekeeping, maintenance, and front desk to ensure smooth operations.
• Manage scheduling, daily tasks, and staff performance for the rooms division.

Skills

Hospitality knowledge

Team leadership

Communication skills

Staff scheduling

Bilingual English/Spanish

Tools

MS Word

Outlook

Excel

Job description

Indigo Road Hospitality Group is seeking a skilled Innkeeper to lead the rooms division, focusing on cleanliness and guest satisfaction while coordinating with housekeeping, maintenance, and the front desk. The role emphasizes training, mentoring, and performance feedback for the team.

The Innkeeper will oversee staffing, scheduling, quality checks, and adherence to IRHG standards, with fluency in English and Spanish considered highly desirable.