Rooms Controller (Temporary Full Time)

Martin Resorts, Inc.; Pismo Beach (CA); On-site; USD 22,741 - 32,389; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Dental insurance

Vision insurance

Life insurance

Employee discount

Employee assistance program

Food provided daily to employees

Job summary

Vespera on Pismo Beach is seeking a Rooms Controller to manage overall hotel room inventory and coordinate day-to-day operations in the Front Office, ensuring guest requests are met and preferences honored through pre-blocking and inventory management.

The role requires flexible shifts, including nights, holidays, and weekends, with responsibilities across check-ins, room assignments, billing, and guest service excellence. Competitive benefits accompany the hourly pay of $20.01.

Qualifications

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services, and its facilities.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a professional manner.

Responsibilities

• Coordinating all guest room assignments and pre-blocking special requests with a special focus on VIP arrivals, responding to guest requests, and settling accounts while providing exceptional service
• Take the initiative to add a personalized experience, taking advantage of opportunities to surprise and delight guests celebrating special occasions.
• Promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
• Assign rooms according to guest requests and preferences whenever possible.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
• Confirm reservations and cancellations.
• Ensure rates match market codes and document exceptions.
• Verify and adjust billing for guests. File guest paperwork or documentation.
• Set up/process all guest check-ins/check-outs. Activate room keys.
• Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
• Book reservations for those guests who approach the Front Desk.
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room and/or has a bell person accompany him/her.
• Support front desk agents and PBX/Guest Service Agents as needed.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Adhere to attendance and reliability standards.
• Additional guest services duties as assigned by management.
• Follow all additional duties as assigned by management.

Skills

Effective communication

Prioritization

Attention to detail

Cash handling

Computer skills

Upselling

Team collaboration

Job description

Description

Compensation: $20.01 per hour

This is a temporary full-time position with a duration not to exceed six (6) months.

Why work for Vespera Resort on Pismo Beach?

Vespera on Pismo Beach is the premier luxury resort on the central coast offering authentically local experience and engaging service is recognized as a leader in the community. Our beachfront property is gorgeous and we have direct access to the Pismo Pier.

Our culture is driven by our care for our guests and associates alike. Our mission is to create a genuine guest experience unrivaled and effortless.

Vespera Pismo Beach offers competitive pay and a very complete benefits package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistance program, and food provided daily to our employees.

Summary of Job Description

The Rooms Controller is a major role of importance within the Front Office. Responsible for managing overall hotel room inventory and coordinating the day-to-day operation in support of the Front Office leadership team. As a Rooms Controller, you will ensure guests' requests are met in advance and their preferences are honored by pre-blocking special requests and managing overall inventory.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services, and its facilities.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a professional manner.

Job Responsibilities

• Coordinating all guest room assignments and pre-blocking special requests with a special focus on VIP arrivals, responding to guest requests, and settling accounts while providing exceptional service
• Take the initiative to add a personalized experience, taking advantage of opportunities to surprise and delight guests celebrating special occasions.
• Promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
• Assign rooms according to guest requests and preferences whenever possible.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
• Confirm reservations and cancellations.
• Ensure rates match market codes and document exceptions.
• Verify and adjust billing for guests. File guest paperwork or documentation.
• Set up/process all guest check-ins/check-outs. Activate room keys.
• Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
• Book reservations for those guests who approach the Front Desk.
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room and/or has a bell person accompany him/her.
• Support front desk agents and PBX/Guest Service Agents as needed.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Adhere to attendance and reliability standards.
• Additional guest services duties as assigned by management.
• Follow all additional duties as assigned by management.

VPB Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

Qualifications

Experience

Required

1 year:

Relevant work experience in front office

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.