Rooms Controller - Front Office (Full Time)

CoralTree Hospitality Group; Deep Creek (FL); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision, life, anddis-

Disability insurance

401(k) plan with company match

Complimentary team meals

Complimentary room nights

Descrizione del lavoro

Pier Sixty-Six Resort, part of CoralTree Hospitality Group, seeks a detail‑minded Rooms Controller for the Front Office team in Fort Lauderdale. You will manage room inventory, coordinate assignments, and ensure readiness to optimize guest arrivals and overall operations.

You will collaborate with Front Office, Housekeeping, Engineering, Reservations and Groups teams, maintaining accurate status in the PMS and pre-blocking VIPs and special requests.

Competenze

• High school diploma or equivalent required; associate or bachelor's preferred.
• 2–3 years in hotel operations, Front Office, Reservations, Rooms Division, or Revenue Management.
• Experience as Rooms Controller, Front Office Coordinator, Reservations Coordinator, or similar role is preferred.
• Strong knowledge of room inventory management, occupancy, and status coordination.

Mansioni

• Maintain knowledge of policies, Forbes standards, and service procedures.
• Block and assign rooms based on guest preferences, VIP status, and priorities.
• Review arrivals, departures, stayovers, and group movements for proper allocation.
• Review group resumes and ensure special requests are accommodated.
• Coordinate with Housekeeping and Engineering to ensure readiness and resolve discrepancies.
• Monitor real-time room availability in the PMS and update accordingly.
• Support Front Desk to minimize wait times and lobby congestion.
• Manage group room blocks, room types, and upgrades while tracking notes and alerts.

Conoscenze

Attention to detail

Strong organizational skills

Excellent communication

Team collaboration

Multitasking

Strategic inventory thinking

Formazione

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Strumenti

PMS

Excel

Outlook

Word

Descrizione del lavoro

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort has returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to an extraordinary luxury resort featuring 325 guest rooms, suites, and villas, alongside an exclusive collection of Private Residences, world-class dining, a luxurious spa, and curated guest experiences. We aspire to create a caring culture for our team, withstate-of-the-artfacilities, a first-class employee diningroomand most importantly a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic and polished hospitality enthusiasts eager for growth and stardom to join our team, and enjoy highly competitive wages, comprehensive benefits and a culture that honors and respects you.

We are currently seeking a detail-oriented, strategic, and service-driven Rooms Controller to join our Front Office team.

The Rooms Controller is responsible for managing room inventory, coordinating room assignments, and ensuring room readiness to support seamless guest arrivals and overall operational efficiency. This role works closely with Front Office, Housekeeping, Engineering, and Reservations to maintain accurate room status, optimize inventory, and uphold Forbes and standards. The Rooms Controller plays a critical role in creating an operational bridge between Front Desk, Housekeeping, Engineering, Guest Experience and Group and Events team.

Responsibilities

• Maintain complete knowledge of and comply with all resort and departmental policies, service procedures, and Forbes Travel Guide standards.

• Ensure accurate and strategic room blocking and assignment based on guest preferences, VIP status, operational priorities, and inventory availability.

• Review daily arrivals, departures, stayovers, and group movements to ensure proper room allocation and readiness.

• Review group resume’s in detail and ensure all special requests accommodated.

• Review and Assign Group Specific VIP’ and also special requests are actioned. Review reservations notes in advance to highlight special guests requests. (Crib, Microwave, Extra pillows Etc.) Ensur alice tickets are placed in advance, to ensure all requests are completed prior to guests arrival.

• Balance room inventory daily to prevent oversell situations and optimize room utilization.

• Monitor room availability status and ensure accurate real-time updates in the Property Management System.

• Coordinate closely with Housekeeping to:o Prioritize room cleaning and inspections for arrivals based on arrival times of guests. o Track room readiness and expedite early arrivalso Resolve room status discrepancieso Ensure timely release of clean and inspected roomso Review and Reassign queue room

• Work collaboratively with Engineering to:o Monitor out-of-order and out-of-service roomso Follow up on maintenance issues impacting room availabilityo Follow up on maintenance issues impacting room availabilityo Ensure rooms are returned to inventory promptly

• Ensure all VIP rooms are pre-blocked, inspected, and aligned with guest preferences and special requests.o Ensure all rooms are ready by 2 pm of the arrival date. o If early arrival known, coordinate with housekeeping and place room on manual hold.

• Review and process special requests, including:o Early check-inso Late check-outso Connecting roomso Accessible room requirementso Long-stay accommodation

• Anticipate sold-out situations and assist leadership in managing inventory challenges, including relocation strategies when necessary.

• Support Front Desk operations by ensuring rooms are pre-assigned and ready to minimize wait times and lobby congestion.

• Assist in managing group room blocks by:o Reviewing rooming lists for accuracyo Coordinating group arrivals and special requestso Coordinating with the group contacts to review and assign rooms based on the groups requirementso Ensuring proper allocation of room types and upgrades

• Monitor and control complimentary upgrades, ensuring alignment with revenue strategies and avoiding unnecessary revenue loss.

• Identify and flag Potential Upsell Opportunities

• Ensure same day reservations are proactively assigned.

• Maintain accurate notes, traces, and alerts within the PMS system.

• Communicate effectively with all operational departments regarding room status, priorities, and changes throughout the day.
• Resolve room assignment discrepancies, last-minute changes, and operational challenges in a timely and professional manner, ensuring minimal impact on the guest experience.
• Proactively monitor and escape guest requests that are not being actioned within the expected timeframe, coordinating closely with Housekeeping and Front Office leadership to ensure prompt resolution.
• Review and track the status of Out of Order and Out of Inventory rooms daily; monitor progress toward returning rooms to inventory and monitor progress toward returning rooms to inventory and monitor progress toward returning rooms to inventory and monitor progress toward returning rooms to inventory and monitoring progress.

• Perform any additional duties and responsibilities as assigned by the Supervisor or Management to support departmental operations and maintain exceptional guest service standards.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in Hospitality Management, Hotel Administration, or a related field preferred.

• Minimum of 2–3 years of experience in hotel operations, preferably within Front Office, Reservations, Rooms Division, or Revenue Management.

• Previous experience in a Rooms Controller, Front Office Coordinator, Reservations Coordinator, or similar role preferred.

• Strong understanding of hotel room inventory management, room assignments, occupancy levels, and room status coordination.

• Working knowledge of Property Management Systems (PMS)

• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.

• Ability to analyze occupancy reports, room availability, arrival and departure patterns, and operational data.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced luxury hotel environment.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with Front Office, Housekeeping, Reservations, and other operational departments.

• Strong attention to detail and problem-solving skills, particularly when managing room discrepancies, special requests, VIP arrivals, and inventory challenges.

• Ability to maintain confidentiality and exercise sound judgment when handling guest information and operational matters.

• Flexibility to work varying shifts, including weekends and holidays, based on operational needs.

Key Competencies

• Attention to detail and accuracy

• Strong operational awareness

• Effective communication and coordination

• Strategic thinking in inventory management

• Guest-focused mindset

• Effective Multitasking

• Ability to anticipate needs and act proactively

• Strong time management and prioritization

Physical Requirements

• Ability to sit and work at a computer for extended periods while maintaining focus and attention to detail.

• Ability to stand, walk, and move throughout the property as needed to support Rooms Division operations.

• Ability to lift, carry, push, and pull materials weighing up to 15 pounds occasionally.

• Ability to use a computer, keyboard, telephone, and other office equipment with frequent and repetitive hand and wrist movements.

• Ability to communicate effectively in person, over the phone, and through written correspondence.

• Ability to read, review, and interpret reports, schedules, reservations, occupancy data, and operational documentation.

• Ability to maintain visual concentration when reviewing computer screens, reports, and reservation systems.

• Ability to move between office areas and operational departments as needed.

• Ability to work in a fast-paced environment, manage competing priorities, and respond to operational demands.

As a valued member of theCoralTreeteam,you'llreceive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits

• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement

• An employeeassistanceprogram

• Paid time off/sick time

• Participation in a 401(k) plan with a company match

• Complimentaryteam member meals
• Complimentary room nights atCoralTreeHospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort