Banquets Houseperson - Banqueting Operations (Full-Time)

165 Hard Rock Casino Northern Indiana, LLC; Indiana; On-site; USD 17,000 - 25,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino is seeking a banquet server to maintain cleanliness and organization of banquet spaces, inventory linens, chairs, dishware, glassware, and decorations. The role includes setting up rooms per event orders, assisting servers, moving equipment, and ensuring AV equipment is ready for use.

You will also help with guest directions and beverage/service tasks during events. Experience in high-volume hotel banquets and strong communication skills are required.

Qualifications

• One or more years’ experience in banquets in a high volume, upscale hotel and excellent oral and written communication skills.

Responsibilities

• Sets up and breaks down meeting rooms according to event orders and maintains cleanliness standards for equipment and meeting rooms.
• Assembles and arranges conference equipment per event requirements.
• Open rooms and adjust lights, sound, and temperatures before guests arrive.
• Maintain proper use and maintenance of AV and meeting room equipment.
• Assist servers, transport tables and equipment, and provide information to banquet patrons.

Skills

Customer service

Oral communication

Written communication

Education

High School diploma or GED

Tools

Audio-visual equipment

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

The incumbent in this position is responsible for maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas. Routinely inventory and care for banquet supplies such as linens, chairs, dishware, glassware, flatware and decorations. Set up the banquet room per the specification of a banquet events order, and then reset the room to its original state after the event has concluded. During the event, duties include assisting servers, transporting tables and equipment, maintaining audio-visual equipment, reporting maintenance issues to management, and providing requested information to banquet patrons.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Meet and greet guests in a friendly and warm manner. Sets up and breaks down meeting rooms according to event orders as well as maintains cleanliness standards for equipment and meeting rooms. Assemble and arrange conference equipment in meeting rooms per event requirements. Open rooms for use adjusting lights, sound volumes, and temperature as needed for each room before guests arrive. Ensure proper use, storage and maintenance of all A/V and meeting room equipment. Maintain high standards of safety and cleanliness in all areas of the event space, Back of House, Hospitality Suites and any areas designated as Banquet or Entertainment venues. Communicate any areas of need, problems, and concerns from guest to supervisor. Responsible for cleaning and sanitizing work and public spaces. Other duties as assigned.

NON-ESSENTIAL FUNCTIONS:

Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis) One or more years’ experience in banquets in a high volume, upscale hotel and excellent oral and written communication skills. High School diploma or GED.

ADDITIONAL REQUIREMENTS:

(Licenses, Certifications, Testing, etc): Deep understanding of lifestyle casino/hotels and premium dining products and services. Ability to work evenings, weekends, and holidays, as needed. Casino Food & Beverage experience preferred. Table service procedures and table etiquette. Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

KNOWLEDGE OF:

Must be able to speak, read, write and understand the primary language(s) used in the workplace. Use judgement and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service. Exceptional knowledge and understanding of various banquet and food service techniques and standards. Food, beverage, and wine service. Table service procedures and table etiquette. Excellent customer service skills.

ABILITY TO:

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Evenings, weekends and holidays are a regular part of the schedule. Must have excellent attendance and conduct record for consideration.

Take orders, recite specials, and point specific items out on the menu to customers. Use machines and equipment including, but not limited to: include coffee machine, beverage dispenser, microwave, toaster, and Point-of Service System.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the VP Food and Beverage. The team member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!