Concierge - Hotel Operations

175 Hard Rock Bristol LLC; United States; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Benefits package

Job summary

175 Hard Rock Bristol LLC is seeking a Guest Services professional under the Director of Hotel Operations to assist guests with requests, bookings and arrangements on and off property. The role requires a High School Diploma or equivalent and experience in a four-star/four-Diamond hotel guest services environment, with strong English communication and the ability to work nights, weekends, and holidays.

Pay range is $14 to $19 per hour, and a comprehensive benefits package is offered to eligible

Qualifications

• High School Diploma or equivalent; minimum experience in a four star/four Diamond hotel guest services department.
• Must communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

• Provide guests with knowledgeable information on hotel products and services and fulfill guests’ requests.
• Make bookings, reservations, and other requests for guests on and off property.
• Serve as an ambassador for the guest services department.
• Guide and direct guests of the property in a professional and courteous manner.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

English proficiency

Mathematical skills

Education

High School Diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Summary

Under the direction of the Director of Hotel Operations, the incumbent is responsible for duties including, but not limited to making and arrangements for guests on and off property.

ESSENTIAL JOB FUNCTIONS

• Giving guests knowledgeable information on Hotel products and services and executing all guests’ requests.
• Make bookings, reservations and other requests for guests on and off property.
• Act as an ambassador for the guest services department.
• Guide and direct guests of the property in a professional and courteous manner.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION

• High School Diploma or equivalent education required and minimum experience in a four star/four Diamond hotel guest services department.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

ADDITIONAL REQUIREMENTS

• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Must possess strong mathematical skills specific to position responsibilities.

PAY RANGE: $14 - $19/Hourly

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!