Banquets Houseperson - Banqueting Operations (On-Call)

165 Hard Rock Casino Northern Indiana, LLC; Gary (IN); On-site; USD 31,000 - 46,000; Full time

Job summary

165 Hard Rock Casino Northern Indiana, LLC is seeking a banquet setup/servers role to maintain banquet rooms, assist servers, and manage A/V equipment for events. The position requires attention to cleanliness, organization, and guest relations for upscale casino events.

The role involves moving and arranging tables, managing equipment, and engaging guests in a high-volume hospitality environment. Evening, weekend, and holiday shifts are expected.

Qualifications

• One or more years’ experience in banquets in a high volume, upscale hotel.
• Excellent oral and written communication skills.

Responsibilities

• Create an atmosphere that induces guests to choose Hard Rock for gaming entertainment and mentor team members to deliver superior guest service.
• Meet and greet guests in a friendly and warm manner.
• Set up and break down meeting rooms according to event orders and maintain cleanliness of equipment and rooms.
• Arrange conference equipment in meeting rooms per event requirements.
• Open rooms adjusting lights, sound, and temperature before guests arrive.
• Ensure proper use, storage and maintenance of all A/V and meeting room equipment.
• Maintain high safety and cleanliness standards in all event spaces and related areas.
• Communicate needs, problems, and concerns from guests to supervisor.
• Perform cleaning and sanitizing of work and public spaces.
• Attend seminars when needed.
• Take orders and explain specials to guests using POS and service equipment.

Skills

Guest relations

Event setup

Communication

Mobility & stamina

Education

High School diploma or GED

Tools

A/V equipment

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

JOB DESCRIPTION

POSITION SUMMARY

The incumbent in this position is responsible for maintaining the cleanliness and organization of any banquet rooms, hallways, storage and service areas. Routinely inventory and care for banquet supplies such as linens, chairs, dishware, glassware, flatware and decorations. Set up the banquet room per the specification of a banquet events order, and then reset the room to its original state after the event has concluded. During the event, duties include assisting servers, transporting tables and equipment, maintaining audio-visual equipment, reporting maintenance issues to management, and providing requested information to banquet patrons.

ESSENTIAL FUNCTIONS

• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Meet and greet guests in a friendly and warm manner.
• Sets up and breaks down meeting rooms according to event orders as well as maintains cleanliness standards for equipment and meeting rooms.
• Arrange conference equipment in meeting rooms per event requirements.
• Open rooms for use adjusting lights, sound volumes, and temperature as needed for each room before guests arrive.
• Ensure proper use, storage and maintenance of all A/V and meeting room equipment.
• Maintain high standards of safety and cleanliness in all areas of the event space, Back of House, Hospitality Suites and any areas designated as Banquet or Entertainment venues.
• Communicate any areas of need, problems, and concerns from guest to supervisor.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

NON-ESSENTIAL FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

• One or more years’ experience in banquets in a high volume, upscale hotel and excellent oral and written communication skills.
• High School diploma or GED.

ADDITIONAL REQUIREMENTS

• Deep understanding of lifestyle casino/hotels and premium dining products and services.
• Ability to work evenings, weekends, and holidays, as needed.
• Casino Food & Beverage experience preferred.
• Table service procedures and table etiquette.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

KNOWLEDGE OF

• Must be able to speak, read, write and understand the primary language(s) used in the workplace. Use judgement and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service.
• Exceptional knowledge and understanding of various banquet and food service techniques and standards.
• Food, beverage, and wine service.
• Table service procedures and table etiquette.
• Excellent customer service skills.

ABILITY TO

• Move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Make repeating movements of the arms, hands, and wrists.
• Express or exchange ideas verbally and perceive sound by ear.
• Obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Turn or twist body parts in a circular motion.
• Tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Perform tasks that require standing; walking; using hands to finger, handle, or feel; reaching with hands and arms; stooping, kneeling, crouching, or crawling and talking or hearing.
• Occasionally required to climb or balance.
• Regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Evenings, weekends and holidays are a regular part of the schedule. Must have excellent attendance and conduct record for consideration.

Take orders, recite specials, and point specific items out on the menu to customers. Use machines and equipment including, but not limited to: include coffee machine, beverage dispenser, microwave, toaster, and Point-of Service System.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the VP Food and Beverage. The team member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

EMPLOYER CULTURE

Thank you for choosing us as your employer of choice! Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!