Rooms Controller

PERG online; New Hampshire; Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

PTO and paid time off

401(k) matching plan

HSA/FSA options

Season pass discounts at Bretton Woods

Résumé du poste

PERG online in United States (New Hampshire) is seeking a Rooms Controller to manage same-day room allocation, overbooking reconciliation, and efficient reservations. You will align front desk activities with revenue and guest satisfaction goals, ensuring smooth check-in/out and accurate room status updates.

The role requires strong communication, detailed knowledge of hotel operations, and flexibility to cover nights, weekends, and holidays.

Qualifications

• Attention to detail in daily room and guest handling.
• Excellent communication skills with guests and colleagues.
• Strong organizational abilities with multi-tasking.
• Able to multi-task across front desk operations.
• Familiarity with Opera PMS, Canary, Teams, and Outlook.
• Pleasant, friendly, and respectful to guests and staff.
• Available to work nights, weekends, and holidays.

Responsabilités

• Be thoroughly acquainted with check-in policies and procedures.
• Assign and upgrade Select Guests, VIPs, AmEx, and chase the edit.
• Be familiar with check-out policies and procedures.
• Understand guest scenarios and needs.
• Familiar with front desk equipment and systems.
• Review group resumes and log information daily.
• Review and clear flags; respond to emails timely.
• Familiar with all hotel facilities and services.
• Understand room type availability and transfers between properties.
• Coordinate with Housekeeping and Room Service as needed.
• Complete Rooms Controller Checklist daily and ensure accuracy.
• Ensure Duplicate Check is completed.
• Understand Select Guest Program requirements.
• Train new Front Desk Associates as needed.
• Manage daily room changes and updates.
• Understand Reservations restrictions board.
• Run desk in short-staff situations.
• Block the house when necessary to optimize occupancy.

Connaissances

Attention to detail

Excellent communication

Organizational skills

Multi-tasking

Flexible hours

Outils

Opera PMS

Canary

Teams

Outlook

Description du poste

Benefits

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Support services including an Employee Assistance Program (EAP)

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview:

The main purpose of the Rooms Controller is to control the house the same day and short term. This person must assure that overbooking in room categories is reconciles and that room are reserved as efficiently as possible. The objective is to promote operations and marketing goals of maximizing revenue and guest satisfaction.

Essential Functions:

• To be thoroughly acquainted with all check-in policies and procedures.
• Ensure Select Guests, VIPS, American Express, and “chase the edit” are assigned and upgraded appropriately.
• To be thoroughly acquainted with all check-out policies and procedures.
• To be familiar with guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• Review group resumes and note information in Log Book on the appropriate day.
• Review and clear all flags and respond to emails timely.
• To be familiar with all hotel facilities.
• Must have complete understanding of room type availability and knowledge of transferring reservations to and from Bretton Arms and Main Hotel.
• To be familiar with all hotel facilities.
• Must have complete understanding of room type availability.
• To be familiar with the inter-relationship between the different departments, especially Housekeeping and Room Service.
• Understands and complete the Rooms Controller Checklist daily.
• Ensure Duplicate Check is completed.
• Must have full understanding of Select Guest Program
• Must be able to train new Front Desk Associates.
• Manage all daily room changes.
• Understand the Reservations restrictions board.
• Must be able to run desk in short staff situations
• Must have complete understanding of blocking the house.

Qualifications:

• Attention to detail.
• Excellent communication skills.
• Excellent organizational skills.
• Must be able to multi-task.
• Must have knowledge of computer systems such as Opera PMS system, Canary, Teams, and Outlook
• Must be pleasant, friendly, and respectful of internal and external guests.
• Must be available to work flexible hours to include nights, weekends, and holidays.