Rooms Control Clerk

Holiday Inn Club Vacations Incorporated; Las Vegas (NV); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Prescription coverage

HSA/FSA

Employee Assistance Program

401K with Company Match

PTO

Discounted hotel stays

Tuition assistance

Growth opportunities

Excellent company culture

Job summary

Desert Club Resort in Las Vegas, NV, seeks an Inventory Coordinator to manage unit inventory between Resorts Operations and Inventory Management and to serve as the main contact for Front Desk Agents. The role requires coordinating room status with multiple departments and ensuring accurate inventory for sale.

At Holiday Inn Club Vacations, we value growth opportunities, stability, and an excellent company culture.

Qualifications

• High school diploma or GED.
• Previous resort or hotel front-of-house experience preferred.
• Strong computer skills; able to create spreadsheets for business use.
• Knowledge of Timeshare Ware property management system is required.

Responsibilities

• Coordinate room status and inventory with Housekeeping, Engineering, Inventory Management, and other departments.
• Assist Front Desk and Resort Service with complex room moves and inventory issues.
• Monitor Out of Order/Out of Service units for optimal sale inventory.
• Track occupancy/arrival/departure changes and advise management on staffing needs.
• Process express checkouts to support front desk efficiency.
• Handle complex registration and checkout transactions to free up desk staff.

Skills

Prioritization

Communication

Team collaboration

Customer service

Accuracy

Education

High school diploma or GED

Tools

Timeshare Ware

Microsoft Excel

Job description

Desert Club Resort
Las Vegas, NV 89109, USA

Description

This position will be responsible for coordinating unit inventory activity between the Resorts Operations Division and the Inventory Management team, as well as serving as the main point of contact for Front Desk Agents in relation to inventory questions.

COMPANY BENEFITS:

• Comprehensive Benefits: Medical, Dental, Vision, Prescription, and several other elective coverages
• HSA/FSA
• EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
• 401K with Company Match
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Company Appreciation Platforms & Innovation Contests
• Growth Opportunities & Stability
• Excellent Company Culture

ESSENTIAL FUNCTIONS AND TASKS:

• Coordinate room status and inventory control issues with the Housekeeping, Engineering, Inventory Management, Resort Services, and other departments, as necessary.
• Assist Front Desk and Resort Service team members with complex room moves and/or other inventory management issues.
• Monitor and update the status of all Out of Order and Out of Service units to ensure optimum inventory available for sale.
• Monitor occupancy, arrival and departure levels for changes from forecast and inform Management of potential staffing changes needed.
• Process all express checkouts in order to allow the front desk management staff to work with desk clerks, as necessary, to expedite a higher level of customer service.
• Handle all troublesome registration and checkout transactions to allow the desk clerks to focus on processing standard transactions in greater volume.

QUALIFICATIONS:

• The ability to support and direct Front Desk specialists to achieve or exceed departmental objectives in the most efficient and effective manner.
• Able to prioritize tasks and workloads in order of importance.
• An ability to build rapport and trust quickly with colleagues.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• This job requires extreme accuracy and good customer service skills; some judgment is needed in handling owner and guest situations.

EDUCATION and/or EXPERIENCE:

• High school diploma or GED.
• Previous experience in a Resort or hotel front-of-house role.
• Strong computer knowledge and ability to create spreadsheets for business use.
• Knowledge of Timeshare Ware property management system required.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.