Rooms Back of House Manager

Hospitaliti; Myrtle Beach (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

Grand Hyatt Grand Cayman Resort & Spa is hiring a Supervisory Housekeeping role via Hosco in Myrtle Beach. The successful candidate will oversee daily room inspections, ensure cleanliness and proper amenities, and maintain public area standards in a luxury hotel environment.

The position requires experience with Opera, HotSOS, and strong Microsoft Office skills, with the ability to multi-task and lead a team, including evenings, weekends, and holidays.

Qualifications

• High School Diploma preferred.
• Minimum 3 years supervisory experience in housekeeping at a luxury hotel.
• Experience with Opera is a must and experience with HotSOS is preferred.
• Must have strong proficiencies in Microsoft Office and Outlook.
• Familiar with hotel systems and operations, and the ability to enter information accurately.
• Work well under pressure and demonstrate the ability to multi-task, be detail-oriented, and solve problems.
• Must display exceptional abilities in customer service and attention to detail.
• Flexibility to work evenings, weekends, and holidays as needed.
• Physical ability to lift up to 30 pounds and stand for prolonged periods.

Responsibilities

• Prepare inspection reports for guest rooms daily, including guest requests and room status.
• Inspect checked-out rooms for cleanliness and proper amenities.
• Ensure public areas meet hotel standards and assist with communications across departments.
• Respond to and delegate requests during the shift.
• Coordinate with Front Office and Engineering to address needs.

Education

High School Diploma or equivalent

Tools

Opera

HotSOS

Microsoft Office

Outlook

Job description

Grand Hyatt Grand Cayman Resort & Spa is hiring through Hosco in Myrtle Beach.

Job Duties & Functions

• Prepare inspection report for all guest rooms daily, including all guest requests, out of order rooms, and show rooms for the day.
• Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment in accordance to hotel standards. Ensure all rooms are prepared within the timing guidelines of the hotel.
• Ensure all public areas are maintained on a consistent basis in line with the hotel standards.
• Actively respond to and/or delegate all requests throughout the shift.
• Work alongside other departments, such as Front Office and Engineering, to ensure all needs are appropriately communicated and actioned.
• Report any substandard conditions or damage of the guest room to the housekeeping department.
• Regularly evaluate room attendants on their job performance according to the hotel standards. As needed, take appropriate action (retraining, etc.) to ensure all standards are consistently met.
• Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies. Action any room moves, late check-outs, and additional guest requests for appropriate follow-up action.
• Answer any departmental calls in a professional and courteous manner.
• Assist with the execution of special requests, guest needs, and VIP requirements.
• Check the PMS system for information concerning room status and to enter updated room status.
• Oversee the collection and logging of assignment sheets and ensure all lost and found collateral is appropriately managed.
• Confirm the work requirements and preparations for the following day with the team to ensure preparedness.
• Actively participate in formal employee appraisals and periodic performance reviews.
• Ensure employee well-being and safety by adhering to workplace safety standards.

Education & Experience

• High School Diploma is preferred.
• Minimum 3 years supervisory experience in housekeeping at a luxury hotel.
• Experience with Opera is a must and experience with HotSOS is preferred.
• Must have strong proficiencies in Microsoft Office and Outlook
• Familiar with hotel systems and operations, and the ability to enter in information accurately.
• Work well under pressure and demonstrate the ability to multi-task, be detail-oriented, and be able to solve problems.
• Must display exceptional abilities in customer service and attention to detail.
• Flexibility to work evenings, weekends, and holidays as needed.
• Physical ability to lift up to 30 pounds.
• Must be able to stand for prolonged periods of time during shift

Source: Hospitality OnlineExperience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by Grand Hyatt Grand Cayman Resort & Spa.