Rooms Assistant Manager — Luxury Resort Front Office Lead

Hyatt Hotels Corporation; Carlsbad (CA); On-site; USD 67,000 - 85,000; Full time

Benefits offered by this job

Complimentary Employee Meal

Hotel nights and discounts

Medical, Dental, Vision Insurance

Paid holidays, vacation

401K with Matching

Educational Reimbursement

Job summary

Park Hyatt Aviara in Carlsbad, CA, part of Hyatt Hotels Corporation, seeks a Rooms Assistant Manager to oversee areas in the Rooms Division and support guest services, front desk, housekeeping, and reservations. This role includes staff training, scheduling, and operational oversight.

The position offers a salary range of $67,200 to $85,000, reflecting experience and education. Hyatt associates enjoy a comprehensive benefits package and a collaborative, high-performance environment.

Qualifications

• Minimum of one year front office supervisory experience preferred.
• Experience in a luxury resort preferred.
• Professional presentation required.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work a flexible schedule, including holidays and weekends.
• Desire to satisfy the needs of others in a fast-paced environment.

Responsibilities

• Assist Front Office Manager in all administrative tasks as assigned.
• Answer phones, greet customers, assist with check-in and check-out procedures, and make reservations.
• Confirm staff schedules, assist with payroll procedures, and accurately perform data-entry tasks.
• Resolve customer complaints and issues and represent our hotel brand in a professional manner.

Skills

Front office supervision

Luxury resort experience

Professional presentation

Interpersonal skills

Problem-solving

Reliability

Flexible schedule

Customer service orientation

Job description

Park Hyatt Aviara in Carlsbad, CA, part of Hyatt Hotels Corporation, seeks a Rooms Assistant Manager to oversee areas in the Rooms Division and support guest services, front desk, housekeeping, and reservations. This role includes staff training, scheduling, and operational oversight.

The position offers a salary range of $67,200 to $85,000, reflecting experience and education. Hyatt associates enjoy a comprehensive benefits package and a collaborative, high-performance environment.