Luxury Reservations Specialist

Hyatt Taleo; United States; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Complimentary Employee Meal andParking

Complimentary hotel nights and staff/2

Medical, Dental, Vision Insurance

Paid holidays, vacation and sick leave

401K with Matching

Employee Stock Purchase Plan

Educational Reimbursement

And so much more!

Job summary

Park Hyatt Aviara Resort in Carlsbad seeks a Reservations Coordinator to manage guest room requests, provide hotel information, and coordinate group reservations with a focus on luxury service. The role handles calls, mail, and faxes, while ensuring smooth operation of reservations workflows across multiple systems.

The ideal candidate has at least 1 year in hospitality customer interactions, strong communication and computer skills, and a desire to grow a career in hospitality.

Qualifications

• 1 year of experience in customer interactions within Hotels and/or Food & Beverage.
• Excellent mathematical, written, spoken, technical and computer skills.
• Desire for building a career in hospitality preferred.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.

Responsibilities

• Handle guest room reservation requests and provide hotel and local area information.
• Answer all incoming calls and manage guest mail and faxes.
• Block rooms, enter group rooming lists, post prepayments, and manage no-show billing.
• Maintain professional communication with guests before, during and after their stay.
• Log and notify relevant teams for guest service opportunities and recovery.

Skills

Customer interactions

Communication skills

Attention to detail

Microsoft Windows

Technical skills

Tools

Opera

Oracle Reserve

HotSOS

Zingle

OpenTable

Infrasys

Micros

Book4Time

Alice Go Concierge

Job description

Park Hyatt Aviara Resort in Carlsbad seeks a Reservations Coordinator to manage guest room requests, provide hotel information, and coordinate group reservations with a focus on luxury service. The role handles calls, mail, and faxes, while ensuring smooth operation of reservations workflows across multiple systems.

The ideal candidate has at least 1 year in hospitality customer interactions, strong communication and computer skills, and a desire to grow a career in hospitality.