Room Services Specialist-158938

St. Luke's Health System; Ketchum (ID); On-site; USD 40,000 - 60,000; Full time

Job summary

St. Luke’s Health System in Idaho is seeking a Room Services Specialist to process patient food orders across the system under general supervision.

You will answer phones, input orders, ensure accuracy per diet restrictions, and provide menu recommendations. The role requires 2 years of relevant experience and offers opportunities for growth within a supportive team.

Qualifications

• Experience: 2 years relevant experience

Responsibilities

• Receives and processes patient food orders across the hospital system.
• Answers phones and inputs food orders based on protocols.
• Ensures accuracy of patient orders per prescribed diets and allergens; provides menu recommendations.
• Handles moderately complex issues using procedures and policies; refers complex issues to higher-level staff.
• Adheres to health and safety requirements to meet standards.
• Calculates and prepares enteral feeding and infant formulas per physician orders.
• Prepares records and reports.
• Acts as first point of contact for patients regarding food services.
• May mentor others and participate in training, onboarding, and performance improvement initiatives.

Job description

Description & Requirements

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

What You Can Expect

The Room Services Specialist, under general supervision, receives and processes patients food orders throughout the system.

• Based on protocols, will answer phones and input food orders for patients throughout the hospital system.
• Responsible for accuracy of patient's food order, in accordance with any prescribed diet limitations and/or allergens. Makes knowledgeable, informed and articulate recommendations and suggestions regarding all menu items.
• Handles moderately complex issues using knowledge of procedures and policies. Refers more complex issues to higher-level staff.
• Adheres health and safety requirements in order to meet regulatory and company standards.
• Calculates and prepare enteral feeding and infant formulas in accordance with physician's orders.
• Prepares necessary records and reports.
• Serves as the first point of contact, with patients for food services.
• May lead and mentor others acting as first point of escalation. May participate in interview, training and onboarding process as needed. Participate in performance improvement initiatives as needed.
• Perform other duties and responsibilities as assigned.

Qualifications

• Experience: 2 years relevant experience

What's In It For You

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

• Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.