Room Services Specialist

St Luke; Ketchum (ID); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

St. Luke’s Hospital in Ketchum, ID, seeks a Room Services Specialist to manage patient food orders across the system. Under general supervision, you will receive calls, input orders, and ensure adherence to prescribed diets and allergies.

You will assist with enteral feeding prep, maintain essential records, and act as the primary patient contact for food services. Prior food service and customer service experience is required, with mentoring duties possible.

Qualifications

• 2 years relevant experience.
• Ability to input patient food orders accurately.
• Knowledge of diets, allergies, and food textures.

Responsibilities

• Receive and input patients' food orders across the hospital system.
• Ensure order accuracy per prescribed diets and allergens.
• Lead and mentor others as needed; participate in onboarding and training.
• Adhere to health, safety, and regulatory requirements.
• Prepare enteral feeding and infant formulas per physician orders.
• Maintain records and reports; serve as first point of contact for food services.

Skills

Customer service

Food service

Dietary knowledge

Tools

Order entry system

Job description

Food and Nutrition Wood River Hospital Flr 1

Job ID

158938

City

Ketchum

State

ID

Category

Food Services

Description & Requirements

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

What You Can Expect:

The Room Services Specialist, under general supervision, receives and processes patients food orders throughout the system.

• Based on protocols, will answer phones and input food orders for patients throughout the hospital system.
• Responsible for accuracy of patient's food order, in accordance with any prescribed diet limitations and/or allergens. Makes knowledgeable, informed and articulate recommendations and suggestions regarding all menu items.
• Handles moderately complex issues using knowledge of procedures and policies. Refers more complex issues to higher-level staff.
• Adheres health and safety requirements in order to meet regulatory and company standards.
• Calculates and prepare enteral feeding and infant formulas in accordance with physician's orders.
• Prepares necessary records and reports.
• Serves as the first point of contact, with patients for food services.
• May lead and mentor others acting as first point of escalation. May participate in interview, training and onboarding process as needed. Participate in performance improvement initiatives as needed.
• Perform other duties and responsibilities as assigned.

Qualifications:

• Experience: 2 years relevant experience

What's In It For You

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.