Room Service Server: Guest Delight & VIP Service

InterContinental Hotels Group; Atlanta (GA); On-site; USD 9,600 - 17,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Benefits package

Job summary

InterContinental Hotels Group is seeking front-of-house staff to ensure exceptional guest experiences across food and beverage service. You will set up and deliver orders, greet guests warmly, and maintain cleanliness and sanitation throughout shifts.

The role supports VIP amenities and banquet events with strict adherence to policies and safety standards. Applicants should be able to lift up to 50 lbs, work nights/weekends/holidays, and comply with applicable food-handling laws.

Qualifications

• Ability to lift up to 50lbs (23 kg) and perform bending/kneeling.
• Basic reading, writing and math skills.
• Willingness to work night, weekend and holiday shifts.
• Compliance with local laws on food handling and serving alcohol; fluency in local language.
• Excellent communication and guest service skills.

Responsibilities

• Set up and deliver all food and beverage orders per guidelines.
• Provide guests with exceptional service to drive satisfaction.
• Conduct floor sweeps and collect all food/beverage trays for sanitation.
• Set up and deliver VIP amenities.
• Service hospitality suites per Banquet Event Orders and policies.
• Complete shift side work as per operating policies.
• Respond to guests' needs and issues to ensure quality experiences and report to supervisor.
• Handle cash transactions per company policies.

Skills

Excellent communication

Physical stamina

Flexible schedule

Job description

InterContinental Hotels Group is seeking front-of-house staff to ensure exceptional guest experiences across food and beverage service. You will set up and deliver orders, greet guests warmly, and maintain cleanliness and sanitation throughout shifts.

The role supports VIP amenities and banquet events with strict adherence to policies and safety standards. Applicants should be able to lift up to 50 lbs, work nights/weekends/holidays, and comply with applicable food-handling laws.