Room Service Server

Mystic Marriott Hotel & Spa; Groton (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Mystic Marriott Hotel & Spa in Groton, CT is seeking a Room Service Server to set up, deliver, and retrieve food and beverage orders to guest rooms and suites.

You will follow guest service standards, handle cash per policy, and participate in sustainability initiatives while ensuring a quality guest experience.

This role may require weekend and holiday shifts and standing for long periods; a high school diploma or equivalent and prior food service experience are preferred.

Qualifications

• High school diploma or equivalent.
• Previous food service experience preferred.

Responsibilities

• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Serve hospitality suites per event orders.
• Adhere to liquor laws for serving alcoholic beverages.
• Complete shift side work.
• Respond to guest needs to ensure quality experience.
• Follow safety and OSHA guidelines.
• Perform other duties as requested.

Skills

Food service experience

Education

High school diploma or equivalent

Job description

Opportunity: Room Service Server

Set up, deliver, and retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.

Opportunity: Room Service Server

Set up, deliver, and retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.

Potential Career Path

Server - Room Service Supervisor - Room Service Manager

Essential Job Functions

• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with banquet event orders and established policies and procedure.
• Abide by state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
• Complete shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communication to immediate shift supervisor.
• Perform cash handling responsibilities in accordance with company policies and procedures.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous food service experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It