Room Service Server

HHM Hotels; Groton (CT); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

HHM Hotels is seeking a Room Service Server to set up, deliver, and retrieve food and beverage orders to guest rooms and suites. You will also handle VIP amenities, ensure guest satisfaction, and follow sustainability and safety guidelines.

The role requires a high school diploma or equivalent, with prior food service experience preferred. Schedule includes holidays and weekends; standing for long periods and light lifting are required.

Formación

• High school diploma or equivalent required.
• Previous food service experience preferred.

Responsabilidades

• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Service hospitality suites per banquet event orders and policies.
• Adhere to liquor regulations regarding serving alcoholic beverages.
• Complete shift side work per operating policies and procedures.
• Respond to customer needs, issues and comments to ensure quality experience and drive future sales.
• Report communications to the shift supervisor.
• Perform cash handling per company policies.
• Follow EarthView sustainability guidelines and practices.
• Observe MSDS and OSHA safety standards and perform other duties as requested.

Conocimientos

Customer service

Food service

Educación

High school diploma or equivalent

Descripción del empleo

Opportunity: Room Service Server

Set up, deliver, and retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.

Potential Career Path

Server - Room Service Supervisor - Room Service Manager

Essential Job Functions

• Set up and deliver food and beverage orders.
• Conduct floor sweeps and retrieve food and beverage trays.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with banquet event orders and established policies and procedure.
• Abide by state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
• Complete shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communication to immediate shift supervisor.
• Perform cash handling responsibilities in accordance with company policies and procedures.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous food service experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It