Room Service Server

Grand Hyatt Nashville; Nashville (TN); On-site; USD 12,000 - 21,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life保险

Employee Assistance Program

401(k) with match

Employee hotel discounts

Paid vacation & sick time

Free Parking

Job summary

Grand Hyatt Nashville is seeking a Room Service Server to deliver in-room dining with prompt, courteous service and professional etiquette. You will handle phone orders, relay to kitchen, and ensure timely delivery with attention to detail.

Responsibilities include stocking room service supplies, collecting trays, and performing side work to support operations. Prior guest services or hospitality experience is preferred; a high school diploma is required.

Qualifications

• Previous experience in guest services, hospitality, or food and beverage service preferred.
• High School Diploma or equivalent required.

Responsibilities

• Answer the room service phone within three rings, provide menu information, and take guest orders accurately.
• Relay orders promptly to the kitchen and/or bar for preparation.
• Arrange meals on trays with attention to presentation, sanitation, and timeliness.
• Deliver orders to guest rooms, ensuring professional etiquette and service standards.
• Replenish supplies of clean linens, silverware, glassware, and dishes at the room service station.
• Collect trays from guest rooms and hallways promptly, assisting guests with the removal of items as needed.
• Complete side work assigned by management to support smooth department operations.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Job description

The Room Service Server enhances the guest experience by providing prompt, courteous, and professional in-room dining service. By delivering meals with attention to detail and proper etiquette, this role ensures each guest enjoys a seamless and memorable stay.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Answer the room service phone within three rings, provide menu information, and take guest orders accurately.
• Relay orders promptly to the kitchen and/or bar for preparation.
• Arrange meals on trays with attention to presentation, sanitation, and timeliness.
• Deliver orders to guest rooms, ensuring professional etiquette and service standards.
• Replenish supplies of clean linens, silverware, glassware, and dishes at the room service station.
• Collect trays from guest rooms and hallways promptly, assisting guests with the removal of items as needed.
• Complete side work assigned by management to support smooth department operations.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong customer service skills with a focus on hospitality and guest satisfaction.
• Clear and professional communication, both in person and over the phone.
• Ability to multitask and manage orders in a fast-paced environment.
• Attention to detail in food presentation, timeliness, and etiquette.
• Team-oriented mindset with flexibility to support the department as needed.

PROFESSIONAL EXPERIENCE

Previous experience in guest services, hospitality, or food and beverage service preferred.

ACADEMIC BACKGROUND

High School Diploma or equivalent required.

BENEFITS

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee hotel discounts
• Paid vacation & sick time
• Free Parking
• Pay Rate: $6.00/hour + Tips

Source: Hospitality Online