Room Service Server

Hotel Equities; Harrisburg (Dauphin County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Same-day pay

Employee assistance program

401(k) with company match

Flexible schedule

Employee discount

Career growth opportunities

Reduced room rates

Referral program

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Room Service Server for the Hilton in Harrisburg, PA.

TO DELIVER AND SERVE FOOD AND/OR BEVERAGE ITEMS IN A FRIENDLY, COURTEOUS AND TIMELY MANNER RESULTING IN GUEST SATISFACTION. The position requires basic knowledge of service standards and the ability to carry trays up to 50 lbs, with flexibility to work varied shifts in a seven-day operation.

Qualifications

• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of appropriate table settings, serviceware and menu items.
• Ability to read, speak and write English to communicate with guests.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 30 lbs continuously.
• Ability to operate beverage and toast equipment.

Responsibilities

• Set up room service trays and tables in anticipation of incoming orders.
• Retrieve check, set table and pick up order; ensure complete order before delivering.
• Carry trays up to 30 lbs or push carts to deliver orders; present check and obtain payment.
• Remove trays and tables from guest floors and return to designated locations.
• Prepare complimentary fruit baskets for guest rooms.
• Attend mandatory meetings and uphold hospitality standards.
• Deliver room service orders in a professional manner and perform side-work.

Skills

Food & beverage knowledge

Guest relations

English language

Lift up to 50 lbs

Education

HS Diploma or equivalent

Job description

Pay Range

Starting from USD $3.03/Hr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Room Service Server for the Hilton in Harrisburg, PA.

POSITIONS SUMMARY

TO DELIVER AND SERVE FOOD AND/OR BEVERAGE ITEMS IN A FRIENDLY, COURTEOUS AND TIMELY MANNER RESULTING IN GUEST SATISFACTION.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

THEPOSITIONREQUIRESPERFORMINGTHEFOLLOWINGESSENTIALJOBFUNCTIONS,WITHORWITHOUTREASONABLE ACCOMMODATION.

• 15% - SET UP ROOM SERVICE TRAYS AND TABLES IN ANTICIPATION OF INCOMING ORDERS.
• 30% -RETRIEVE CHECK FROM ORDER TAKER, SET TABLE AND PICK UP ORDER FROM THE KITCHEN OR BAR. WHEN PICKING UP, BE CERTAIN THAT ORDER IS COMPLETE, I.E., ALL FOOD, BEVERAGES, ALCOHOLIC BEVERAGES, AND ALL CONDIMENTS.
• 30% -CARRY TRAYS UP TO 30 LBS. OR PUSH WHEELED CARTS TO DELIVER ROOM SERVICE ORDERS TO GUESTS IN A FRIENDLY AND COURTEOUS MANNER TO ENSURE GUEST SATISFACTION. AFTER SET UP, PRESENT CHECK AND OBTAIN PAYMENT. DELIVERS PAYMENT/SIGNED CHECK TO ORDER TAKER FOR CLOSING.
• 10% -REMOVE TRAYS AND TABLES FROM GUEST FLOORS AND RETURNING THEM TO DESIGNATED LOCATIONS.
• 10% -PREPARE COMPLIMENTARY FRUIT BASKET TO GUEST ROOMS.

OTHER DUTIES

• ATTEND MANDATORY MEETINGS.
• SET UP ROOM SERVICE TRAYS AND TABLES.
• DELIVER ROOM SERVICE ORDERS IN A PROFESSIONAL MANNER.
• PERFORM ALL ASSIGNED SIDEWORK SUCH AS REPLENISHING CONDIMENTS AND RESTOCKING SIDESTANDS.
• ABIDE BY ALL STATE, FEDERAL AND CORPORATE LIQUOR REGULATIONS PERTAINING TO SERVING ALCOHOLIC BEVERAGES.
• PERFORM GENERAL CLEANING TASKS TO ADHERE TO HEALTH AND SAFETY STANDARDS.
• KEEP WORK AREA CLEAN AND ORGANIZED.
• COMPLETE OTHER DUTIES AS ASSIGNED BY SUPERVISOR.
• ASSIMILATE INTO THE HILTON FAMILY PRIDE/CARE CULTURE THROUGH UNDERSTANDING, SUPPORTING AND PARTICIPATING IN ALL ELEMENTS OF PRIDE/CARE. DEMONSTRATE WORKING KNOWLEDGE OF THE SERVICE STANDARDS. REGULAR ATTENDANCE IN CONFORMANCE WITH THE STANDARDS, WHICH MAY BE ESTABLISHED BY HILTON FROM TIME TO TIME, IS ESSENTIAL TO THE SUCCESSFUL PERFORMANCE OF THIS POSITION.
• DUE TO THE CYCLICAL NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
• ALL TEAM MEMBERS MUST MAINTAIN A NEAT, CLEAN AND WELL-GROOMED APPEARANCE (SPECIFIC STANDARDS AVAILABLE).
• THE HOSPITALITY BUSINESS FUNCTIONS SEVEN DAYS A WEEK, TWENTY-FOUR HOURS A DAY. IN ADDITION, THIS IS A HOSPITALITY BUSINESS AND A HOSPITABLE SERVICE ATMOSPHERE MUST BE PROJECTED AT ALL TIMES.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

REQUIRED KNOWLEDGE/ SKILLS/ ABILITIES:

• MUST HAVE BASIC KNOWLEDGE OF FOOD AND BEVERAGE PREPARATIONS, SERVICE STANDARDS, GUEST RELATIONS AND ETIQUETTE.
• KNOWLEDGE OF THE APPROPRIATE TABLE SETTINGS, SERVICEWARE AND MENU ITEMS.
• ABILITY TO READ, SPEAK AND WRITE THE ENGLISH LANGUAGE IN ORDER TO COMMUNICATE WITH GUESTS.
• ABILITY TO REMEMBER, RECITE AND PROMOTE THE VARIETY OF MENU ITEMS.
• ABILITY TO TRANSPORT UP TO 30 LBS. ON A CONTINUOUS BASIS.
• ABILITY TO OPERATE BEVERAGE AND TOAST EQUIPMENT.

DESIRED SOFTWARE PROFICIENCIES:NONE

SUPERVISORY RESPONSIBILITIES: NONE

EDUCATION /EXPERIENCE:

• HIGHSCHOOL DIPLOMA OR EQUIVALENT PREFERRED.
• PREVIOUS FOOD SERVICE EXPERIENCE REQUIRED.
• FOOD SERVICE SANITATION CERTIFICATION. ALCOHOL SERVER PERMIT (IF REQUIRED).
• MEET MINIMUM AGE REQUIREMENTS FOR JURISDICTION

PHYSICAL REQUIREMENTS

THEINDIVIDUALHOLDINGTHISPOSITIONMUSTBEABLETOEXPLAINANDDEMONSTRATETHATHEORSHECAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS ANDABILITIES:

FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS;
CONSTANT – 6-8 HOURS

PHYSICAL ACTIVITY FREQUENCY

SITTING OCCASIONAL

WALKING CONSTANT

CLIMBING STAIRS OCCASIONAL

CROUCHING/BENDING/STOOPING FREQUENT

REACHING CONSTANT

GRASPING CONSTANT

PUSHING/PULLING FREQUENT

NEAR VISION CONSTANT

FAR VISION CONSTANT

HEARING FREQUENT

TALKING FREQUENT

SMELL FREQUENT

TASTE OCCASIONAL

LIFTING/CARRYING (# LBS) FREQUENT – UP TO 50 LBS.

TRAVEL NEVER

Pay: $3.03/hour + tips

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee assistance programEmployee discount
• Flexible schedule
• Referral program

Include shift schedule