Room Service Server - Part Time

Four Seasons; Baltimore (MD); On-site; USD 10,000 - 15,000; Full time

Benefits offered by this job

Hourly rate

401k plan

Training

Employee meals

Free room nights

Job summary

Four Seasons in Baltimore is seeking a Room Service Server to deliver orders to guestrooms, greet guests, and describe menu items with vivid, accurate details.

You will transport items, set up tables and stations, anticipate needs, and respond to requests promptly while ensuring checks are closed with proper signatures. This role thrives in a luxury hotel environment and emphasizes exceptional guest experiences.

Qualifications

• Experience in hospitality or guest service preferred.
• Ability to describe menu items vividly and accurately.
• Strong communication and guest-relations skills.
• Ability to verify orders with guests and the kitchen.

Responsibilities

• Deliver food orders to guest rooms and check orders with the guest and kitchen.
• Greet guests and describe items with details on origin, taste, and preparation.
• Transport items to guestrooms promptly and set up room service areas.
• Set up room service tables, utensils, dishes, and side stations.
• Anticipate guest needs, respond to requests, and handle concerns promptly.
• Close guest checks and settle payments accurately.

Skills

Customer service

Communication

Hospitality

Multitasking

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

The role of the Room Service Server

Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality. Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards. Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.

What To Expect From Your Employee Experience

• Hourly Rate: $10.86 + service charge
• 401k Retirement Plan
• Exciting training and development opportunities
• Complimentary employee meals
• Complimentary room nights at Four Seasons hotels around the world

Four Seasons is an Equal Opportunity, Aff

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.