Room Service Concierge: Elevate Guest Experience

BENCHMARK; Lake Arrowhead (CA); On-site; USD 19,207 - 27,355; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Ongoing training and development opportunities

Job summary

BENCHMARK is seeking a highly motivated Room Service Runner for Lake Arrowhead Resort and Spa. In this role, you will take guests’ orders and deliver food and beverage to their rooms while ensuring accuracy and timely service.

The ideal candidate should have an engaging personality, knowledge of drinks, and the ability to work under pressure. Benefits include comprehensive health insurance, retirement plans, and employee discounts on hotel stays.

Qualifications

• Engaging and welcoming personality.
• Knowledge of wine, beer, cocktails, and spirits.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional experience for all guests.
• Excellent communication skills.

Responsibilities

• Take guest orders over the phone and deliver food and beverage.
• Ensure accurate food orders and timely delivery.
• Be knowledgeable about the room layout and hotel amenities.
• Submit signed checks and reconcile daily sales.
• Maintain high standards of cleanliness and professionalism.

Skills

Engaging personality

Knowledge of wine, beer, cocktails, and spirits

Ability to work under pressure

Exceptional guest experience focus

Excellent communication skills

Job description

BENCHMARK is seeking a highly motivated Room Service Runner for Lake Arrowhead Resort and Spa. In this role, you will take guests’ orders and deliver food and beverage to their rooms while ensuring accuracy and timely service.

The ideal candidate should have an engaging personality, knowledge of drinks, and the ability to work under pressure. Benefits include comprehensive health insurance, retirement plans, and employee discounts on hotel stays.