Room Service Concierge – Elevate the Guest Experience

Avion Hospitality; Kansas City (MO); On-site; USD 28,000 - 38,000; Full time

Job summary

Avion Hospitality in Kansas City, MO is seeking a Room Service Runner to deliver high-quality service to guests and servers while upholding cleanliness and sanitation standards.

The role emphasizes friendly, professional guest interactions, accurate handling of orders and payments, and teamwork within the hotel’s food and beverage operations. Hours vary; strong personal presentation and adherence to hotel policies are required.

Qualifications

• Ability to convey information clearly to guests and colleagues.
• Ability to evaluate options quickly and act decisively.
• Resilience in high-pressure service environments.

Responsibilities

• Provide friendly, service-oriented guest interactions.
• Maintain attendance and appearance per hotel standards.
• Prepare and assist with opening/closing side work.
• Serve food and beverages in a warm, professional manner.
• Keep room service and cafe areas clean and organized.
• Follow portion control and POS procedures accurately.
• Assist in cafe/lobby during peak periods.
• Perform other duties as assigned by management.

Skills

Clear communication

Decision making

Stress management

Active listening

Numeracy

Teamwork

Job description

Avion Hospitality in Kansas City, MO is seeking a Room Service Runner to deliver high-quality service to guests and servers while upholding cleanliness and sanitation standards.

The role emphasizes friendly, professional guest interactions, accurate handling of orders and payments, and teamwork within the hotel’s food and beverage operations. Hours vary; strong personal presentation and adherence to hotel policies are required.