Room Service Ambassador

Saint Francis Health System; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

Saint Francis Health System in Tulsa, OK, seeks a Room Service Ambassador to educate patients on the Room Service meal ordering system, assess patient ability to use it, and assist with placing orders. This role interfaces with the call center and hospital dietary staff to ensure timely meal service.

Responsibilities include presenting the Room Service Program to patients, delivering and retrieving trays, completing room service reports, and serving as a liaison between patients and other

Qualifications

• High school diploma or GED required.
• Valid Oklahoma Food Handler’s permit.
• Minimum 1 year of hospitality or hospital dietary office experience preferred.

Responsibilities

• Presents Room Service Program to patients.
• Delivers and retrieves room service trays.
• Completes appropriate Room Service reports.
• Conducts patient intake studies as necessary.
• Resolves issues that may affect the delivery of patient meals.
• Acts as a liaison between patient and other departments as it relates to room service.

Skills

Hospitality experience

Time management

Organizational skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.

Days

Weekend shift 11am-7:30pm

Job Summary: The Room Service Ambassador instructs patients on the Room Service meal ordering system, assesses patients ability to utilize the Room Service System, and assists patients in placing orders, as needed. This role briefly reviews diet basics related to the personalized menu the patient receives and is in constant communication with call center representatives.

Minimum Education: High school diploma or GED, preferred.

Licensure, Registration and/or Certification: Valid Oklahoma Food Handler’s permit.

Work Experience: Minimum 1 year of experience in the hospitality industry or hospital dietary office setting, preferred.

Knowledge, Skills and Abilities: Must have previous hospitality experience or prior experience in a hospital diet office setting. Must possess reasoning, organizational, and time management skills. Have strong oral and written skills, the ability to work well with others, and a working knowledge of Microsoft Office tools.

Essential Functions and Responsibilities: Presents SFHS Room Service Program to patients. Delivers and retrieves room service trays. Completes appropriate Room Service reports. Conducts patient intake studies as necessary. Resolves issues that may affect the delivery of patient meals. Acts as a liaison between patient and other departments as it relates to room service.

Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships: Works directly with patients and/or customers. Works with internal / external customers. Works with other healthcare professionals and staff.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Nutrition & Food Services Kitchen - Yale Campus

Location:

Tulsa, Oklahoma 74136

Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This position has been identified as a safety sensitive position. This statute allows employers to lawfully refuse to hire applicants for safety-sensitive jobs or to discipline or discharge employees who work in safety-sensitive jobs if they test positive for marijuana, even if they have a valid license to use medical marijuana.

EOE Protected Veterans/Disability