Room Service Ambassador

Saint Francis Hospital South, L.L.C.; United States; On-site; USD 26,000 - 36,000; Full time

Job summary

Saint Francis Hospital South, a major Tulsa health system, seeks a Room Service Ambassador to educate patients on the Room Service meal platform and assist with orders. The role requires coordinating with call center reps and hospital staff to ensure accurate patient meals in a timely manner.

This position emphasizes hospitality experience, strong communication, and teamwork within the hospital dietary service setting at South Campus location in Tulsa, OK.

Qualifications

• High school diploma or GED is preferred.
• Must have hospitality experience or hospital diet office exposure.
• Strong oral and written communication skills; ability to work with others; proficient with Microsoft Office tools.

Responsibilities

• Presents SFHS Room Service Program to patients.
• Delivers and retrieves room service trays.
• Completes appropriate Room Service reports.
• Conducts patient intake studies as necessary.
• Resolves issues affecting patient meal delivery.
• Acts as liaison between patient and other departments regarding room service.

Skills

Hospitality experience

Oral & written communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Full Time Shift: 11am-7:30pm

Job Summary

The Room Service Ambassador instructs patients on the Room Service meal ordering system, assesses patients ability to utilize the Room Service System, and assists patients in placing orders, as needed. This role briefly reviews diet basics related to the personalized menu the patient receives and is in constant communication with call center representatives.

Minimum Education

High school diploma or GED, preferred.

Licensure, Registration and/or Certification

Valid Oklahoma Food Handler's permit.

Work Experience

Minimum 1 year of experience in the hospitality industry or hospital dietary office setting, preferred.

Knowledge, Skills and Abilities

Must have previous hospitality experience or prior experience in a hospital diet office setting. Must possess reasoning, organizational, and time management skills. Have strong oral and written skills, the ability to work well with others, and a working knowledge of Microsoft Office tools.

Essential Functions and Responsibilities

• Presents SFHS Room Service Program to patients.
• Delivers and retrieves room service trays.
• Completes appropriate Room Service reports.
• Conducts patient intake studies as necessary.
• Resolves issues that may affect the delivery of patient meals.
• Acts as a liaison between patient and other departments as it relates to room service.

Decision Making

Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships

Works directly with patients and/or customers. Works with internal / external customers. Works with other healthcare professionals and staff.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Nutrition & Food Services Patient Meals - South Campus Location

Tulsa, Oklahoma 74133

Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This position has been identified as a safety sensitive position. This statute allows employers to lawfully refuse to hire applicants for safety-sensitive jobs or to discipline or discharge employees who work in safety-sensitive jobs if they test positive for marijuana, even if they have a valid license to use medical marijuana.

EOE Protected Veterans/Disability

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.