Room Attendant (Harrah's Metropolis, Illinois)

Caesars Entertainment; Massac City (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Job summary

Caesars Entertainment in Metropolis, IL is seeking a Hotel Housekeeper to clean guest rooms and ensure every guest enjoys a spotless, comfortable stay.

You will follow safety procedures, use cleaning chemicals correctly, attend OSHA safety trainings, and collaborate with team members to deliver exceptional service.

This role requires English proficiency, flexibility for weekends and holidays, and a high school diploma or GED preferred.

Qualifications

• Proficient in English verbal and written.
• Proficient with iOS devices.
• Flexible to work various shifts, weekends, and holidays.
• High school diploma or GED preferred.

Responsibilities

• Clean guest rooms and ensure guest satisfaction with the level of cleanliness and service.
• Demonstrate safe use of cleaning chemicals and proper operation of equipment.
• Attend OSHA and related safety training and report unsafe conditions.

Skills

English proficiency

iOS proficiency

Shift flexibility

Education

High school diploma or GED

Job description

Metropolis, IL, United States

Be the First to Apply

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

JOB DESCRIPTION

JOB TITLE :

POSITION CODE:

188468

GRADE:

DEPARTMENT:

Hotel

REPORTS TO:

Hotel Supervisor

PAY TYPE:

MINIMUM AGE:

BENEFITS:

$16 Hourly

19 yrs of age

Medical, Dental, Vision, Life & Disability Insurance , 401(k), Paid Time Off, Education Assistance, Team Member Discounts

JOB SUMMARY

Responsible for cleaning guest rooms and ensure that each customer in the hotel is happy with the level of cleanliness and service. .

HOW YOU WILL CREATE THE EXTRAORDINARY

Demonstrate a working knowledge in the safe and correct use of all daily cleaning chemicals and proper operation of equipment as measured by routine inspection and by semi-annual testing by a supervisor.

Demonstrate proper attendance according to company standards.

Adjust and is flexible to meet changing work needs and demands.

Works cooperatively with own and other teams to achieve common goals.

Exhibits cooperative attitude while working on all job tasks, willingly assisting others.

Demonstrates proper dress code, which includes proper display of the employee I.D. badge.

Demonstrates proper use of safety practices in all procedures.

Immediately report unsafe incidents or unsafe conditions when they occur to the supervisor.

Demonstrate proper use of PPE (glasses, gloves, belts).

Must assist patrons in answering questions and directing them to areas of safety during emergencies as directed by management, security, or marine crew members.

Must attend OSHA and related safety training.

Return equipment to proper location, in proper working condition, properly emptied of solutions, cleaned and ready for next use.

Demonstrate proper equipment usage according to department standards.

Demonstrate proper use of chemicals and MSDS sheets.

Must be able to strip beds and pull unwanted trash from rooms.

Clean and maintain assigned guestrooms, and other areas as instructed by supervisory staff.

Customer concerns in the employee’s area of responsibility are handled immediately and reported to the supervisor for follow-up.

Assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner always.

WHAT YOU WILL NEED

• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays

High school diploma or GED equivalent preferred .

ADDITIONAL REQUIREMENTS

PHYSICAL - Must be able to:

Must be able to maneuver in casino areas, up and down stairs and reach above shoulder level.

Able to push, pull and carry up to 100 pounds.

Able to tolerate areas containing secondary smoke.

Able to use and operate vacuum cleaners, floor cleaning equipment, dust p ans, and brooms.

Must be able to work around crowded areas.

Must be able to read labels on chemical bottles.

Able to stoop, bend, reach and pull around casino and restroom areas.

Able to use finger movement and rotation wrist motion when cleaning and wiping surface areas.

Able to read, write, speak, and understand.

Able to tolerate cleaning chemicals without developing and allergic reaction.

MENTAL - Must be able to:

Communicate directly with management, staff and guests.

Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels, and other instructions.

Must be able to work under stressful conditions

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.