Room Attendant - 1st Shift

ahcexternalsite; Grand Rapids (MI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Discounted downtown parking

Free employee meals

Hotel discounts

Restaurant discounts

Job summary

AHC Hospitality is hiring a Room Attendant to maintain the quality of guest rooms so guests have a consistently positive experience. The role requires meeting a 96% cleanliness standard and following the 4-diamond property guidelines while supporting interdepartmental relations.

This full-time, 1st shift position requires weekend availability, with benefits including discounted parking, free meals, and hotel/restaurant discounts.

Qualifications

• High school diploma or equivalent preferred.
• Related experience required.

Responsibilities

• Clean all areas of the guest room as determined by the 47 step training outline.
• Clean checkouts at a 36 minute per room pace.
• Clean stayovers at a 25 minute per room pace.
• Deliver all guest requests within 15 minutes.
• Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
• Report maintenance issues in rooms to AYS and floor supervisor.
• Communicate effectively with floor supervisors and housemen on needs and progress.
• Perform any other tasks as assigned by the floor supervisor.

Education

High school diploma or equivalent

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full-time position with 1st shift hours. Weekend availability is required.This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

The room attendant is a key individual in achieving the quality standards of guest rooms to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property is met as well as budgetary goals and interdepartmental relations.

REQUIREMENTS

• Bend, stoop, stand, and walk long distances for the duration of the shift
• Be able to lift at least 50lbs
• Must be reliable; willing to work weekends and holidays
• Must be able to complete 12-16 vacant dirty room with-in 8 hour shift o 12-16 showers o 12-16 tubs o 12-16 toilets o 12-24 beds
• Able to use different types of chemicals
• Requires the ability to work independently and follow directions as assigned by supervisors
• Must be able to complete standards according to established procedures
• Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
• Must keep cart clear of unapproved items to avoid damage

ESSENTIAL FUNCTIONS

• Clean all areas of the guest room as determined by the 47 step training outline
• Clean checkouts at a 36 minute per room pace
• Clean stayovers at a 25 minute per room pace
• Deliver all guest requests within 15 minutes
• Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
• Report maintenance issues in rooms to AYS and floor supervisor
• Communicate effectively with floor supervisors and housemen on needs and progress
• Perform any other tasks as assigned by the floor supervisor

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent preferred. Related experience required.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

• Ability to be on feet 8 hours per day
• Able to bend, twist, kneel, push and lift up to 50 pounds
• Is required to frequently reach with hands and arms to lift an feel objects.
• Is regularly required to talk, hear, smell , and see.
• Is occasionally required to sit and stoop; kneel, crouch, or crawl