JW Marriott Room Attendant

ahcexternalsite; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental & vision

401K

Paid vacation

Discounted downtown parking

Free employee meals

Hotel & restaurant discounts

Job summary

AHC Hospitality is seeking a Room Attendant to uphold 4-diamond quality standards and ensure guest rooms meet a 96% cleanliness target. The role requires weekend availability and involves a 44-step training routine to clean rooms efficiently.

Responsibilities include completing checkouts and stayovers within set times, handling guest requests promptly, and coordinating with supervisors. Eligibility for full benefits applies to this full-time position.

Qualifications

• High school diploma or equivalent preferred.
• Related experience is preferred.
• Able to use cleaning chemicals safely and effectively.

Responsibilities

• Clean all areas of the guest room as determined by the 44 step training outline.
• Maintain 36 minute pace for checkouts per room.
• Maintain 25 minute pace for stayovers per room.
• Respond to guest requests within 15 minutes.
• Complete daily assignments for up to 19 rooms per shift.
• Report maintenance issues to AYS and floor supervisor.
• Communicate with floor supervisors and housemen about needs and progress.
• Perform other tasks as assigned by the floor supervisor.

Skills

Reliability

Weekend availability

Follow directions

Quality focus

Education

High school diploma

Related experience

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

The room attendant is a key individual in achieving the quality standards of guest rooms to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4-diamond property is met as well as budgetary goals and interdepartmental relations.

ESSENTIAL FUNCTIONS

• Clean all areas of the guest room as determined by the 44 step training outline
• Clean checkouts at a 36 minute per room pace
• Clean stayovers at a 25 minute per room pace
• Deliver all guest requests within 15 minutes
• Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
• Report maintenance issues in rooms to AYS and floor supervisor
• Communicate effectively with floor supervisors and housemen on needs and progress
• Perform any other tasks as assigned by the floor supervisor

REQUIRED SKILLS

• Must be reliable; willing to work weekends and holidays
• Must be able to complete 12-16 vacant dirty room with-in 8 hour shift
• 12-16 showers
• 12-16 tubs
• 12-16 toilets
• 12-16 beds
• Able to use different types of chemicals
• Requires the ability to work independently and follow directions as assigned by supervisors
• Must be able to complete standards according to established procedures
• Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
• Must keep cart clear of unapproved items to avoid damage

EDUCATION & EXPERIENCE

• High school diploma or equivalent preferred
• Related experience is preferred

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

• Is regularly required to stand, walk, and run.
• Must be able to be on one's feet up to 8 hours per day.
• Is required to use hands and fingers to handle or feel objects.
• Is required to frequently reach with hands and arms.
• Is regularly required to talk or hear, taste, or smell.
• Is occasionally required to sit and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.