Room Attendant

Loews Hotels & Co; Philadelphia (Philadelphia County); On-site; USD 1,791,000 - 2,342,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid time off

Tuition reimbursement

Employee meals

Job summary

Loews Philadelphia Hotel is seeking a detail-driven Room Attendant to create spotless, welcoming spaces. You will be the heartbeat of the guest experience, ensuring rooms feel like a home away from home through efficient, careful cleaning and courteous service.

Ideal candidates will be reliable, precise, and adaptable, able to work with a team and handle varying schedules, including weekends and holidays as required. Equal opportunity employer.

Qualifications

• Guest-focused hospitality mindset and commitment to comfort.
• Attention to detail to maintain spotless guest rooms.
• Reliability in meeting cleaning standards and safety rules.

Responsibilities

• Clean and sanitize guest rooms and bathrooms to Loews standards.
• Replace linens, amenities, and report maintenance promptly.
• Organize carts and linen closets; stock supplies properly.
• Provide accurate information on hotel facilities to guests.
• Maintain professional appearance and adhere to uniform standards.
• Deliver friendly guest interactions to enhance satisfaction.
• Attend departmental meetings and perform other duties as needed.

Skills

Guest-centered

Precision-focused

Reliable and proactive

Team-oriented

Positive and adaptable

Education

High school diploma or equivalent

Job description

Loews Philadelphia Hotel offers job seekers the chance to work in the historic PSFS building in Center City. Team members deliver modern hospitality in a landmark setting surrounded by Philadelphia's skyline, arts scene and vibrant culture.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementPaid Parental LeaveAdoption AssistanceTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceCommuter Benefits for transit and parkingComplimentary meals in Team Member Café while workingFood & Beverage discounts in our on-site outletsTeam Member Hotel Rates, other discounts, perks and moreBenefits are subject to eligibility and may vary by positionWhat We're Looking For:A detail-driven Room Attendant who takes pride in creating spotless, welcoming spaces for our guests. You'll be the heartbeat of our guest experience - ensuring every room feels like a home away from home. In this role, you'll combine efficiency with care, delivering exceptional service that reflects Loews Hotels' commitment to comfort and quality.Who You Are:Guest-Centered Professional: You thrive on making guests feel valued and comfortable, anticipating needs before they arise.Precision-Focused Professional: You take pride in accuracy and consistency, ensuring every detail contributes to an exceptional guest experience.Reliable and Proactive: You take initiative, stay organized, and consistently deliver on expectations.Team-Oriented Collaborator: You work well with others, supporting your team to achieve shared goals.Positive and Adaptable: You maintain a friendly attitude and adjust seamlessly to changing priorities.Veterans and military spouses encouraged to apply.What You'll Do:Clean and sanitize guest rooms and bathrooms to Loews Hotels' standards.Replace linens, amenities, and report any maintenance issues promptly.Organize cleaning carts and linen closets, ensuring supplies are stocked and used properly.Report lost items, suspicious behavior, and any irregularities to supervisors.Attend departmental meetings and assist in related areas when needed.Provide accurate information about hotel facilities and services to guests.Maintain professional appearance and adhere to uniform standards.Deliver friendly, helpful guest interactions that enhance satisfaction.Follow OSHA safety protocols and departmental procedures for chemical use and emergency situations.Regular attendance in conformance with standards.May be required to work varying schedules to reflect business needs.Required to attend all mandatory training sessions and meetings.Perform other duties as assigned.Your Qualifications Include:High school diploma or equivalent work experience preferred.Previous experience in a cleaning role preferred.Previous experience in a hotel or resort environment preferred.Basic English skills preferred.Ability to walk, stand, reach and bend.Ability to push, lift, and pull items weighing up to 25lbs repetitively during entire shift.Ability to work a flexible schedule, including weekends and holidays as required.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.