Room Attendant

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts at Marcus Hotels & 

Discounts at Marcus Restaurants

Free parking

Career growth opportunities

Paid time off

Health insurance after 30 days

401k with employer match

Job summary

Marcus Hotels & Resorts in downtown Milwaukee is seeking a Full Time Room Attendant to support the Housekeeping Department, assign daily workloads, and ensure prompt, courteous service to guests and team members.

Working hours vary, including evenings, weekends and holidays; the role includes benefits such as free meals, hotel discounts, paid time off, and health insurance after 30 days.

Qualifications

• One year of housekeeping experience preferred.
• High school diploma preferred.
• Ability to work a varied schedule including days, evenings, weekends, holidays.
• Ability to read, write and speak English clearly; bilingual Spanish preferred.
• Proficient with computer programs; basic computer knowledge.
• Good phone etiquette.

Responsibilities

• Open Housekeeping Department, assign Room Attendant schedules, update room status.
• Answer phone calls professionally, take messages, and follow up as needed.
• Provide computer printout reports.
• Maintain cleanliness of Housekeeping Office and locker rooms.
• Respond promptly and courteously to guest/associate requests.
• Assist with Lost and Found, including packing and mailing packages.
• Support Housekeeping Managers with paperwork and clerical duties.
• Perform other assigned duties.

Job description

Description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we are known for. As a Full Time Room Attendant you will oversee the opening of the Housekeeping Department to include assignment of daily work and provide courteous and prompt reception to all associates and guests both in person and via the telephone.

Connected to the newly expanded Baird Center, Hilton Milwaukee is Milwaukee's largest hotel. Originally built in 1927 as the Schroeder Hotel, the property features over 700 guest rooms, more than 34,000 square feet of meeting and event space, and hosts thousands of guests, associates, and visitors each year.

What will you be doing?

• Open Housekeeping Department, assign Room Attendant schedules, maintain call and occupancy logs, and update room status.
• Answer phone calls professionally, take messages, and follow up as needed.
• Provide computer printout reports.
• Maintain cleanliness of Housekeeping Office and locker rooms.
• Ensure excellent guest/associate rapport by responding promptly and courteously to requests.
• Assist with Lost and Found, including packing and mailing packages.
• Support Housekeeping Managers with paperwork and clerical duties.
• Perform other assigned duties.

What do you bring to the role?

• One year of Housekeeping experience is preferred.
• High school diploma preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
• Ability to read, write and speak in English in an articulate, clear manner is required. Bi-lingual Spanish is preferred.
• Must be efficient with computer programs and have a basic working knowledge of computers.
• Must possess good phone etiquette.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Job Type

Full Time, Hourly, Union

Shift Available

Varies (including evenings, weekends, and holidays)

Pay Rate

$18.06/hour

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

The Hilton Milwaukee is an equal opportunity employer.