Bellperson

Hilton Milwaukee; Milwaukee (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Hilton Milwaukee is seeking a Full Time Bellperson to warmly welcome guests, assist with luggage, and introduce hotel features and services, ensuring guests feel valued from arrival through departure.

The hotel recently completed a $40 million renovation, offering 554 rooms and expansive meeting spaces. This role supports guest flow, loads luggage, and may assist Front Desk or Concierge during busy periods.

Qualifications

• Strong customer service skills and professional demeanor.
• Ability to communicate effectively in English, verbally and in writing.
• Ability to lift up to 55 lbs.; stand and walk for extended periods.

Responsibilities

• Greet arriving and departing guests with warmth and professionalism.
• Escort guests to and from accommodations, assist with luggage and provide an introduction to hotel features.
• Safely load, transport, and deliver guest luggage and packages using bell carts as needed.
• Tag, organize, and store luggage for individuals and groups, maintaining accuracy and efficiency.
• Provide valet assistance by parking and retrieving guest vehicles when necessary.
• Direct guest flow throughout the hotel, offering clear directions and assistance.
• Respond to guest inquiries, providing helpful information about hotel services and local attractions.
• Assist with lobby safety and flow during busy periods or emergencies.

Skills

Customer service

English communication

Luggage handling

Stamina

Job description

Description

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate about creating exceptional first and last impressions for guests at a premier luxury hotel? If so, The Hilton Milwaukee is looking for a Full Time Bellperson to be part of our team and continue its iconic legacy. As a Bellperson at The Hilton Milwaukee, you will welcome guests, assist with their luggage and transportation needs, and ensure they feel valued from the moment they arrive until their departure.

There’s no better time to join us as the Hilton Milwaukee is just completing a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, the Hilton Milwaukee is not only the city’s largest hotel but also a historic gem. Built in 1927 as the Schroeder Hotel, we offer 554 beautifully appointed guest rooms and over 34,000 square feet of flexible meeting space. Our commitment to innovation, exceptional service, and timeless style ensures our continued reputation as Milwaukee’s premier meeting and convention destination. If you’re passionate about hospitality and ready to make a lasting impact, we invite you to become part of our team and shape the future of the Hilton Milwaukee.

What you will be doing:

• Greet arriving and departing guests with warmth, courtesy, and professionalism.
• Escort guests to and from accommodations, assisting with luggage and providing an introduction to hotel features and services.
• Safely load, transport, and deliver guest luggage and packages using bell carts as needed.
• Tag, organize, and store luggage for individuals and groups, maintaining accuracy and efficiency.
• Provide valet assistance by safely parking and retrieving guest vehicles when necessary.
• Direct guest flow throughout the hotel, offering clear directions and assistance.
• Respond to guest inquiries, providing helpful and accurate information about hotel services and local attractions.
• Assist with lobby safety and flow during busy periods or emergencies, remaining calm and attentive at all times.
• Perform additional duties as assigned, which may include supporting Front Desk or Concierge operations.

Position Requirements:

• Strong customer service skills with a professional, friendly demeanor.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to grasp, lift, carry, push, and pull luggage and packages up to 55 lbs. continuously throughout the shift.
• Ability to stand, walk, bend, stoop, and climb stairs for extended periods.
• Ability to read and understand luggage tags, claim checks, and related information.
• Manual dexterity and physical stamina to perform job functions safely.
• Must adhere to the Local 122 Collective Bargaining Agreement regulations, with the option to obtain union membership after 90 days of employment.
• Prior hospitality or guest service experience preferred.

• Job Type: Full Time, Hourly (Union)
• Shift availability: Varies, weekends and nights
• Pay/Salary Estimate: $13.93 per hour

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Hilton Milwaukee is an Equal Opportunity Employer.