Bellperson

Hilton Milwaukee City Center; Milwaukee (WI); On-site; USD 17,908 - 20,664; Part time

Job summary

Hilton Milwaukee City Center is seeking a Bellperson to provide exceptional service to guests during their stay. Responsibilities include greeting guests, assisting with luggage, and ensuring a seamless experience from arrival to departure.

The position is part-time, hourly, and complies with union regulations. We're looking for candidates with strong customer service skills who can handle physical tasks and maintain a friendly demeanor.

Qualifications

• Strong customer service skills with a professional, friendly demeanor.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to lift, carry, push, and pull luggage and packages up to 55 lbs continuously.
• Manual dexterity and physical stamina to perform job functions safely.

Responsibilities

• Greet arriving and departing guests with warmth, courtesy, and professionalism.
• Escort guests and assist with luggage and introductions to hotel features.
• Safely load, transport, and deliver guest luggage using bell carts.
• Respond to guest inquiries with accurate information about hotel services.

Skills

Customer service skills

Effective communication in English

Manual dexterity

Physical stamina

Job description

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate about creating exceptional first and last impressions for guests at a premier luxury hotel? If so, The Hilton Milwaukee is looking for a Bellperson to be part of our team and continue its iconic legacy. As a Bellperson at The Hilton Milwaukee, you will welcome guests, assist with their luggage and transportation needs, and ensure they feel valued from the moment they arrive until their departure.

There's no better time to join us as the Hilton Milwaukee is just completing a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, the Hilton Milwaukee is not only the city's largest hotel but also a historic gem. Built in 1927 as the Schroeder Hotel, we offer 554 beautifully appointed guest rooms and over 34,000 square feet of flexible meeting space. Our commitment to innovation, exceptional service, and timeless style ensures our continued reputation as Milwaukee's premier meeting and convention destination. If you're passionate about hospitality and ready to make a lasting impact, we invite you to become part of our team and shape the future of the Hilton Milwaukee.

What you will be doing

• Greet arriving and departing guests with warmth, courtesy, and professionalism.
• Escort guests to and from accommodations, assisting with luggage and providing an introduction to hotel features and services.
• Safely load, transport, and deliver guest luggage and packages using bell carts as needed.
• Tag, organize, and store luggage for individuals and groups, maintaining accuracy and efficiency.
• Provide valet assistance by safely parking and retrieving guest vehicles when necessary.
• Direct guest flow throughout the hotel, offering clear directions and assistance.
• Respond to guest inquiries, providing helpful and accurate information about hotel services and local attractions.
• Assist with lobby safety and flow during busy periods or emergencies, remaining calm and attentive at all times.
• Perform additional duties as assigned, which may include supporting Front Desk or Concierge operations.

Position Requirements

• Strong customer service skills with a professional, friendly demeanor.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to grasp, lift, carry, push, and pull luggage and packages up to 55 lbs. continuously throughout the shift.
• Ability to stand, walk, bend, stoop, and climb stairs for extended periods.
• Ability to read and understand luggage tags, claim checks, and related information.
• Manual dexterity and physical stamina to perform job functions safely.
• Must adhere to the Local 122 Collective Bargaining Agreement regulations, with the option to obtain union membership after 90 days of employment.
• Prior hospitality or guest service experience preferred.

Job Details

Job Type: Part Time - Hourly (Union)

Pay/Salary Estimate: $13.93 per hour

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Hilton Milwaukee is an Equal Opportunity Employer.