Room Attendant

Best Western Downers Grove; Downers Grove (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Room Attendant to ensure guest satisfaction through meticulous cleaning and maintenance of hotel rooms and public areas. In this role, you will uphold the highest standards of cleanliness, ensuring every corner sparkles and every guest feels welcomed. Your attention to detail and commitment to excellence will directly contribute to creating a memorable experience for visitors. Join a team that values hard work and provides a supportive environment where your contributions make a real difference in the guest experience.

Qualifications

• Basic knowledge of cleaning principles and products is essential.
• Ability to perform cleaning tasks requiring physical effort.

Responsibilities

• Maintain hotel rooms to ensure a clean experience for guests.
• Perform cleaning tasks including dusting, vacuuming, and sanitizing.
• Restock guest room supplies and ensure safety of guests.

Skills

General cleaning principles

Use of cleaning products

Operation of standard cleaning equipment

Ability to scrub and scour surfaces

Attention to detail

Customer service skills

Education

Less than a high school education

Up to six months related experience or training

Job description

Job Title: Room Attendant

Status: Non-Exempt

Job Summary

Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues.

Essential Duties And Responsibilities

1. Maintain the hotel rooms and building to ensure a safe and clean experience for hotel guests, associates and vendors.
2. Set up cleaning cart with supplies, maintain carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
3. Clean and wipe windows, doors, walls, closets and fixtures in rooms, public areas, and hallways.
4. Wash shower walls and tub, clean toilets and stall walls, wipe exposed pipes, clean mirrors, sinks and walls to ensure clean and sanitary guest and public restrooms.
5. Replace towels, soaps and all room amenities and restock literature that has been removed by previous guests, or is soiled or torn, to ensure adequate supply for arriving guests.
6. Wash all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
7. Dust and polish all furniture, fixtures and wall hangings.
8. Strip bed of all linens and remake with fresh linens.
9. Check closet for cleanliness, wipe closet door, handle and overhead shelves and restock guest room supplies (e.g., hangers, extra blankets, extra pillows).
10. Vacuum rooms, public areas, and hallways.
11. Inspect door and window locks to ensure they are in working order and immediately alert management to an unsecured or unsafe situation for the safety of guests and employees.
12. Check lights and remotes to ensure all are in working order.
13. Maintain a friendly, cheerful, and courteous demeanor at all times.
14. Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience

Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment. Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform cleaning tasks. Less than a high school education; up to six months related experience or training; or equivalent combination of education and experience.

Language Skills

Ability to read, interpret, and comprehend simple instructions, short correspondence, and memos.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Other

Ability to work a flexible schedule, including nights, weekends, and holidays.