Room Attendant

Sonesta Hotels; Schiller Park (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at an established hospitality brand where you will play a crucial role in ensuring guest satisfaction through impeccable housekeeping services. As a Room Attendant, you'll be responsible for cleaning guest rooms and public spaces, adhering to high standards of cleanliness and service. This position offers the opportunity to work in a supportive environment with a variety of benefits, including health insurance and retirement plans. If you have a passion for hospitality and a keen eye for detail, this is the perfect opportunity to advance your career in the hospitality industry.

Benefits

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Qualifications

• Some previous housekeeping experience preferred.
• Ability to speak, read, and write fluent English is preferred.

Responsibilities

• Clean and service assigned rooms according to established standards.
• Respond to guest complaints and ensure corrective action is taken.
• Monitor laundry supplies and operate washers and dryers.

Skills

Housekeeping Experience

Customer Service

Attention to Detail

Basic Math Skills

Ability to Lift 75 Pounds

Education

High School Diploma or Equivalent

Tools

Commercial Cleaning Chemicals

Job description

Job Description Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

Job Description

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Pay Range $15-$17/hr. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:• Medical, Dental and Vision Insurance• Health Savings Account with Company Match• 401(k) Retirement Plan with Company Match• Paid Vacation and Sick Days• Sonesta Hotel Discounts• Educational Assistance• Paid Parental Leave• Company Paid Life Insurance• Company Paid Short Term and Long Term Disability Insurance• Various Employee Perks and Discounts• Hospital Indemnity• Critical Illness Insurance• Accident Insurance”

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.