Rooftop Guest Experience Specialist

Ascent Hospitality; Huntsville (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision, LifeInsurance

401(k) with employer match

Paid Time Off (PTO)

Uniforms provided (where applicable)

Team Member Hotel Discount Program

Job summary

Ascent Hospitality is seeking a Rooftop Server to deliver exceptional food and beverage service in the rooftop dining and lounge areas. The role ensures guests receive prompt, courteous, and professional service while maintaining brand standards and creating a positive guest experience.

We value strong guest service skills, teamwork, and the ability to work flexible evenings and weekends. Prior hospitality experience is preferred, and alcohol service certification may be required within 30 days

Qualifications

• High School Diploma or equivalent preferred
• Prior restaurant, hotel, or food & beverage experience preferred
• Excellent customer service skills required
• Must obtain required alcohol service certification within 30 days of hire
• Strong communication and teamwork skills

Responsibilities

• Greet all guests with professionalism, eye contact, and a warm welcome
• Provide attentive and personalized food and beverage service in the rooftop service area
• Maintain a proactive guest service approach at all times
• Maintain full knowledge of all menu items, specials, and beverage offerings
• Accurately enter orders into the Point-of-Sale (POS) system
• Serve food and beverages according to company and brand standards
• Monitor guest satisfaction and respond promptly to guest needs
• Assist with set-up, cleanliness, and organization of the rooftop service area
• Maintain cleanliness and proper sanitation of assigned service stations
• Restock supplies and maintain operational readiness
• Communicate effectively with management and team members
• Follow all company policies, procedures, and brand service standards
• Perform other duties as assigned by management

Skills

Guest service

Communication

Teamwork

Professional appearance

Multitasking

Flexibility

English language

Education

High School Diploma or equivalent

Job description

Ascent Hospitality is seeking a Rooftop Server to deliver exceptional food and beverage service in the rooftop dining and lounge areas. The role ensures guests receive prompt, courteous, and professional service while maintaining brand standards and creating a positive guest experience.

We value strong guest service skills, teamwork, and the ability to work flexible evenings and weekends. Prior hospitality experience is preferred, and alcohol service certification may be required within 30 days