Rooftop Bar AGM — Guest Experience Leader

DREAMWEAVER HOTELS INC - THEWIT; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

theWit is seeking an Assistant General Manager for Roof at theWit in Chicago. You will drive day-to-day rooftop bar operations, supervise staff, and ensure exceptional guest experiences consistent with luxury hospitality standards.

Responsibilities include budgeting, inventory control, safety compliance, and developing promotional events. The role requires strong leadership, communication, and familiarity with MICROS and reservation platforms; flexibility for evenings and weekends is expected.

Qualifications

• Minimum of 3 years of experience in a leadership role within a high-volume bar or luxury hospitality setting.
• Strong knowledge of beer, wine, spirits, and cocktail creation; passion for nightlife is preferred.
• Proven ability to manage financials (budgeting, forecasting) and operational metrics effectively.
• Excellent communication skills with the ability to motivate and lead diverse teams.
• Proficiency in POS systems (e.g., MICROS) and reservation platforms.
• Strong problem-solving skills with the ability to perform under pressure in a fast-paced environment.

Responsibilities

• Guest Experience & Service Excellence: Ensure a consistently exceptional guest experience by maintaining high service standards and engaging with guests on the floor.
• Operational Management: Oversee daily operations, opening/closing procedures, scheduling, shift management, cleanliness, ambiance, and safety compliance.
• Team Leadership & Development: Recruit, train, and mentor bar staff; conduct regular team meetings and lead by example.
• Financial Oversight: Assist in budgets, labor costs, inventory, purchasing, stock takes, and cost-saving measures; analyze financial reports.
• Event Planning & Innovation: Collaborate with marketing to promote promotions, seasonal cocktails, and special events; stay updated on industry trends.
• Compliance & Safety: Ensure licensing compliance, food safety, and hotel policies; manage emergencies calmly while prioritizing safety.

Skills

Leadership

Guest experience

Budgeting/Forecasting

Communication

Problem solving

POS proficiency

Tools

MICROS

Reservation platforms

Job description

theWit is seeking an Assistant General Manager for Roof at theWit in Chicago. You will drive day-to-day rooftop bar operations, supervise staff, and ensure exceptional guest experiences consistent with luxury hospitality standards.

Responsibilities include budgeting, inventory control, safety compliance, and developing promotional events. The role requires strong leadership, communication, and familiarity with MICROS and reservation platforms; flexibility for evenings and weekends is expected.