Roofing Production Coordinator - CRM & Scheduling

Bliss-Roofing-Inc.; Portland (OR); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Life and AD&D coverage

Paid Time Off

Growth opportunities

Job summary

Bliss Roofing is seeking a Production Administrator to ensure projects run smoothly and deliver a white-glove customer experience. You will coordinate across crews, clients, and internal staff while managing multiple priorities with urgency.

The role requires strong communication, attention to detail, and proficiency with contracts, scheduling, permits, and project updates within our CRM (ServiceTitan). On-site with multiple partner locations across Oregon.

Qualifications

• Experience in customer service or administration; construction/home services a plus.
• Proficient with CRM/service management software (ServiceTitan preferred).
• Strong organizational skills; able to manage multiple priorities with detail.

Responsibilities

• Review contracts for accuracy of colors, sizes, and job details.
• Prepare production documents and instructions for installation crews.
• Order materials and coordinate timely delivery to job sites.
• Communicate with customers to set expectations and schedule installations.
• Update customers and leaders on project status and changes.
• Obtain and process permits from local building departments.
• Track project progress in the CRM and service management software.
• Develop comprehensive project plans and share with customers and staff.

Skills

Customer service

Organization

Communication

Problem-solving

Multi-tasking

Phone/video/in-person

Computer usage

Tools

ServiceTitan

Job description

Bliss Roofing is seeking a Production Administrator to ensure projects run smoothly and deliver a white-glove customer experience. You will coordinate across crews, clients, and internal staff while managing multiple priorities with urgency.

The role requires strong communication, attention to detail, and proficiency with contracts, scheduling, permits, and project updates within our CRM (ServiceTitan). On-site with multiple partner locations across Oregon.