Production Administrator

Bliss-Roofing-Inc.; Portland (OR); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Life and AD&D coverage

Paid Time Off

Growth opportunities

Job summary

Bliss Roofing is seeking a Production Administrator to ensure projects run smoothly and deliver a white-glove customer experience. You will coordinate across crews, clients, and internal staff while managing multiple priorities with urgency.

The role requires strong communication, attention to detail, and proficiency with contracts, scheduling, permits, and project updates within our CRM (ServiceTitan). On-site with multiple partner locations across Oregon.

Qualifications

• Experience in customer service or administration; construction/home services a plus.
• Proficient with CRM/service management software (ServiceTitan preferred).
• Strong organizational skills; able to manage multiple priorities with detail.

Responsibilities

• Review contracts for accuracy of colors, sizes, and job details.
• Prepare production documents and instructions for installation crews.
• Order materials and coordinate timely delivery to job sites.
• Communicate with customers to set expectations and schedule installations.
• Update customers and leaders on project status and changes.
• Obtain and process permits from local building departments.
• Track project progress in the CRM and service management software.
• Develop comprehensive project plans and share with customers and staff.

Skills

Customer service

Organization

Communication

Problem-solving

Multi-tasking

Phone/video/in-person

Computer usage

Tools

ServiceTitan

Job description

Since 1969, Bliss Roofing has built a reputation across Oregon and SW Washington as a trusted, family‑run roofing partner. We deliver expert residential and commercial services—including reroof, inspections, repairs, and metal or tile installations—handled entirely by our in‑house team. With top industry credentials, solid warranties, and a culture focused on quality, reliability, and employee growth, we’re committed to excellence in every job. We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety‑focused team members to support our operations!

Pay Range: $60,000 - $75,000 (OTE)

Job Type: Full-Time

Position Summary:

Production Administrators play a key role in ensuring projects run smoothly and customers receive a white‑glove experience. Highly organized and detail-oriented, they coordinate across crews, clients, and internal staff while managing multiple priorities with urgency. This role requires strong communication skills and technical proficiency to manage contracts, scheduling, permits, and project updates within our CRM (ServiceTitan). As ambassadors of our brand, Production Administrators help deliver on sales commitments, drive operational efficiency, and exceed customer expectations.

Responsibilities:

• Review customer contracts to confirm accuracy of colors, sizes, and job‑specific details
• Prepare production documents and instructions for installation crews
• Order materials and coordinate timely delivery to job sites
• Communicate with customers to set expectations, schedule installations, and clarify project requirements
• Partner with leadership to continuously improve service quality standards
• Obtain and process permits from local building departments
• Manage status calls and provide timely customer updates through CRM systems
• Track and document progress of all project phases in service management software
• Develop and share comprehensive project plans with customers and internal staff
• Ensure installation documentation is complete and accurate
• Update invoices and purchasing documents to reflect changes identified during installation
• Monitor production performance, identify inefficiencies, and recommend improvements
• Collaborate with cross‑functional teams to resolve issues and deliver exceptional customer service

Requirements:

Required:

• Customer service or administrative experience; construction or home services experience a plus
• Proficiency with CRM and service management software (ServiceTitan preferred)
• Strong organizational skills and ability to manage multiple priorities with attention to detail
• Excellent verbal and written communication skills, with a customer‑focused approach
• Problem‑solving mindset; adaptable, proactive, and team‑oriented
• Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs
• Must be able to communicate effectively via phone, video, and in person

Schedule & Compensation

• $60,000 - $75,000 (OTE)
• 8–10‑hour shifts with occasional weekend work as needed
• On‑site with partner supporting region (6 partner locations)

Compensation & Benefits Disclosure

Compensation for this role may be provided as hourly pay, salary, commission, piece‑rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Estimate of Total Expected Annual Earnings” listed reflects our good‑faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.

Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.

Estimate of total expected annual earnings:

$60,000 - $75,000 USD

Full‑time employees are eligible to participate in the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Company sponsored Life and AD&D coverage
• Paid Time Off
• Opportunities for growth and on‑the‑job training

Why Join Us?

At Bliss Roofing, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we’d love to hear from you!

Bliss Roofing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy